Vivian Roman

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Senior Logistics Coordinator - Team Lead

Freezpak Logistics

Mar 2021 - Current (4 years 7 months)

- Successfully reduced the number of system errors by conducting mentoring and training for a group of 3 employees on accurate dispatching procedures handling frozen food items (vegetables, seafood, meat, juice, bakery). - Improved customer service process by actively communicating with clients, vendors, shippers and internal staff members to verify current status and scheduled pickup/ delivery appointments. - Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes. - Validated and structured booking information system to effectively dispatch daily local and long-distance carriers. - Effectively resolved customer and vendor issues by conducting detailed investigation and pro

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Senior Operations Coordinator

Caporo Travel

Feb 2018 - Apr 2020 (2 years 3 months)

- Handled over 50 inquiries daily about travel arrangements for groups, couples, executives and special needs clients. - Addressed and resolved issues regarding various travel arrangements in a timely manner to minimize customer complaints. - Improved the cash flow by re-negotiating rates and implementing with providers a 30 day payment policy. - Assisted to numerous trade shows, events and openings to promote our services among the attendees. - Built the website and designed our portfolio to communicate with our present clients and potential leads. - Strengthened traceability by developing organization systems for contracts, records, reports and agendas. Which led to a reduction of issues from 35% to only 3%. - Demonstrated leadership by m

Guest Experience Specialist

Oasis Collections

Mar 2016 - Feb 2018 (2 years)

- Collaborated with the staff of over 100 properties to meet incoming guest needs, smooth check-in processes and maximize satisfaction. - Planned customized itineraries for guests with special activities to support local tourism and entertainment industries. - Arranged VIP experiences, shuttles and restaurant reservations for over 200 guests during the peak seasons. - Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.

LTL Operations Assistant

Lean Solutions Group

Feb 2014 - Mar 2016 (2 years 2 months)

- Coordinated the 3 phases for moving LTL loads: Quotes, Transport/Dispatch, Customer Service & Claims. - Promoted within a six-month timeframe for exceeding goals and transferred to manage VIP accounts with a high volume of shipments. - Searched for the best rates and most reliable carriers for moving loads (by air, rail, and road), ensuring that it was the most cost-effective option based on the customer's requirements.

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Marketing Consultant

Metropolitan Police

Oct 2013 - Dec 2013 (3 months)

Developed a communication plan to create awareness and promote the "SMART WATER" project 2013

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Marketing Specialist

corporacion internacional elyon yireh

Jun 2009 - Jun 2010 (1 year 1 month)

- Planned and organized promotional events to expand brand recognition and customers across 20+ highschools. - Determined styles, size and arrangement of illustrations and graphics. - Leveraged proficiency in Adobe Photoshop and Illustrator to design catalogs, posters and other promotional materials.

Vivian Roman

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