Customer-centric professional with experience in Customer Support and Operations within fast-paced and hyper-growth technology environments.
I am passionate about helping and inspiring others - frequently recognized for my problem-solving mindset, attention to detail, and results-driven approach.
I have managed customer support operations and contributed to testing and implementing new operational models, with a strong focus on continuous improvement and customer satisfaction. I also have hands-on experience extracting and analyzing data to support data-driven decision-making, as well as owning and tracking key performance indicators (KPIs).
I have worked closely with cross-functional and international stakeholders across Latin America, driving alignment and operational excellence.
My background includes knowledge of predictive project management (PMBOK – PMI Institute) and agile methodologies, along with experience using tools such as Zendesk, Salesforce, JIRA, Databricks and ThoughtSpot.
