Viviana Ferro

Technical Consultant/ Data Integration Specialist

Blackboard

Aug 2021 - Dec 2022 (1 year 5 months)

• Led client consultations, translating business needs into robust data integration solutions. • Integrated customer databases with Blackboard's communication applications, ensuring smooth data processing and system compatibility. • Acted as the go-to consultant for troubleshooting complex integration issues, improving process stability. • Transformed customer data to meet appropriate formats for successful data processing using SQL and Python. • Created clear and comprehensive internal and external documentation, improving knowledge sharing and onboarding efficiency. • Worked closely with project management and cross-functional teams to streamline implementation processes and enhance collaboration. • Managed multiple simultaneous da

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Technical Consultant Junior

Thales Colombia

Jun 2020 - Jun 2021 (1 year 1 month)

• Provided technical consulting and security services to telecom operators across Latin America. • Applied expertise in GSMA, 3GPP and NIST standards to advise customers for commercial and technical needs, defined the requirements and specifications for classic sim card products. • Served as a key technical liaison between internal teams and customers, ensuring smooth product validation and certification. • Supported customer in the pre-sales, implementation, and post-sales stages. • Delivered presentations to customers to generate interest in new technologies relevant for their businesses. • Delivered trainings to new team members. • Documented processes and common issues, enhancing team efficiency and reducing rework.

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Technical consultant trainee

Thales Colombia

Nov 2019 - May 2020 (7 months)

• Completed intensive training in mobile connectivity solutions, specializing in SIM card technology and telecom standards. • Assisted Senior Technical Consultants in developing and testing SIM card products for VIP telecom operators. • Provided hands-on technical support and troubleshooting, including log analysis and on-site testing. • Developed internal documentation and how-to guides, reducing learning curves for new team members.

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Supply Chain internship

Coca-Cola FEMSA Colombia

Jul 2018 - Jul 2019 (1 year 1 month)

• Optimized operational processes by developing Excel Macros to automate repetitive tasks. • Supervised daily inventory reports, identifying and resolving discrepancies. • Standardized and documented logistics sub-processes, reducing onboarding and training times. • Developed a Distribution Requirements Planning tool that introduced new stochastic factors, improving logistics efficiency.

Senior Technical Consultant/Senior Data Integration Specialist

Finalsite

• Develop in-depth knowledge of company products to provide expert-level consultations to clients to translate their needs into data integration technical solutions. • Lead the integration of customer databases, enhancing product functionality and ensuring long term usability. • Proactively troubleshoot and resolve issues throughout the ETL implementation process, improving system reliability. • Research and introduce new tools and best practices, contributing to improved team efficiency and project execution. • Partner with cross-functional teams, especially development and support, to drive operational improvements. • Mentor and support team members and contractors, helping standardize integration processes. • Advise sales teams on

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