Vismel Candelaria

K

HR / Account Manager / Office Assistant

Kaw Valley Greenhouses

Jan 2024 - Jul 2024 (7 months)

• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment. • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees. • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information. • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals. • Guided leaders and employees on company policies, programs, benefits and salary administration. • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary. • Monitored and ha

S

Paint Specialist / Driver / Account Manager

Spectrum Paint

Apr 2023 - Apr 2024 (1 year 1 month)

• Assist customers with paint identification and matching the correct paint to their needs • Sell and apply various types of paints such as primers, sealers, and stains • Take paint from the warehouse to the sales floor and restock supplies • Maintain the work flow by taking paint from the warehouse to the sales floor and restock supplies • Meet job responsibilities such as stocking paint supplies, cleaning up after painting projects, and organizing displays • Practice proper safety procedures while working near traffic lanes or other hazards • Provide customers with assistance in selecting the color, saturation, sheen level and additives as necessary • Ensure that all product containers are closed promptly to avoid spillage or cont

Store Associate

Bed Bath & Beyond

Jun 2022 - Feb 2023 (9 months)

• Manage cash transactions with customers using cash registers • Collect payments whether in cash, credit or check • Cross-sell products and introduce new products • Resolve customer complaints, guide them and provide information about product and store • Maintain clean and organized work space • Track transactions at the end of the day and locate any short tills or invalid transactions.

H

Call Center Supervisor / Agent Trainer

HCI Hospitality

Apr 2021 - May 2022 (1 year 2 months)

• In charge of various operations around the business • Communicate with all different stores to keep our call center and supervisors up to date on changing information • Handle account adjustment for reservations, Invoices, and any questions or concerns • Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies. • Reduced average handle time through the implementation of effective call handling techniques and scripts. • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.

Customer Service Representative / Account Manager

Covetrus

Jul 2020 - Apr 2021 (10 months)

• Answer phone calls and handle customer request in a professional manner • Organize auto shipment files and track order numbers • Keep medical Veterinary centers storefront and warehouses Informed of supplies status • Complete daily cases made by clients.

Superpedestrian technician

Superpedestrian

Jul 2020 - Apr 2021 (10 months)

• Deploy Scooters around there designated areas everyday • Ensure Scooters are clean and presentable • Bring back scooters to charge every night • Ensure scooters are in working condition by running weekly diagnostics and test.

Cashier/Customer Service

Walmart

• Manage cash transactions with customers using cash registers • Collect payments whether in cash, credit or check • Cross-sell products and introduce new products • Resolve customer complaints, guide them and provide information about product and store • Maintain clean and organized work space • Track transactions at the end of the day and locate any short tills or invalid transactions.

Vismel Candelaria

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