V

Virginia Manenti

About

Detail

Virreyes, Provincia de Buenos Aires, Argentina
Contact Virginia regarding: 
work
Full-time jobs
Starting at USD2.9k/month
Flexible work
Starting at USD20/hour

Timeline

work
Job
folder
Project

Résumé

Jobs verified_user 0% verified
  • AstroPay
    Senior Helpdesk Support (Level 1-2)
    AstroPay
    Aug 2022 - Apr 2026 (3 years 9 months)
    Senior Helpdesk Support (Level 1-2) Troubleshooting VPN, SQL database connections, Gmail, Google Drive, MS Office, and Jenkins jobs. User Lifecycle Management: Onboarding/offboarding, PC request and pickup, OKTA account creation, and group assignment via internal Group Matrix. AWS IAM Administration: Policy updates and permission set creation/Access management for key services: EC2, Route53, SFTP, Secrets Manager. OKTA Administration: User provisioning and deprovisioning, SSO/SCIM app integrations, group-based access configuration. OKTA-based integrations with defined scopes and group permissions. Jenkins Administration: Role creation and assignment for CI/CD users. GitHub: Repository-level permission management aligned with approval workf
  • DXC Technology
    IT Service Desk Team Leader
    DXC Technology
    Jun 2018 - Aug 2022 (4 years 3 months)
    IT Service Desk Team Leader - SLA & FCR review - Backlog ownership - Knowledge Base champion - Monitoring & Coaching - Customer Satisfaction performance review - Administered Notion workspaces, managing user connections, access permissions, and membership protocols to streamline team documentation and organizational efficiency. QA Analyst (2020-2022): - Quality monitoring evaluations to ServiceDesk Analyst. Coaching and feedback. Calibrations with Client. PIP coaching for low performers. - Csat review and followup. - Utilized Notion as an administrative lead to oversee workspace architecture, ensuring secure management of team memberships and permission settings in alignment with organizational standards.
  • I
    Service Management Support Analyst
    IBMLenovo
    Jan 2009 - Jan 2016 (7 years 1 month)
    BP support
  • T
    Tech support Agent
    Teletech Argentina
    Jan 2005 - Jan 2008 (3 years 1 month)
    for Kodak Picture makers (US Customers). Remote troubleshooting providing instructions to customers. QA promoted after 2 years.
Projects (professional or personal) verified_user 0% verified
  • AstroPay
    Quickbooks Integration
    AstroPay
    May 2024 - May 2025 (1 year 1 month)
    SSO Integration / License Management / Admin privileges