Virginia Makau

• Dedicated and customer-focused support professional with over 3 years of experience in delivering excellent customer service, resolving inquiries efficiently, and enhancing customer satisfaction. Proficient in Microsoft Office, CRM systems (Zendesk, Clarity, CMS), and multi-line phone system usage with a proven ability in problem-solving, and communication. Adept at working in fast-paced environments while ensuring high first-contact resolution rates, seamless customer interactions and familiar with ticketing systems. Seeking to leverage my expertise in customer service and to to a dynamic organization's success.