V
Virag Doshi
About
Detail
IT Consultant
Bengaluru, Karnataka, India
Contact Virag regarding:
Flexible work
Starting at
USD15/hour
Résumé
Jobs
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Senior IT ConsultantLTIMindtreeMar 2023 - Feb 2025 (2 years)As a Senior IT Consultant, I led U.S. client engagements, providing expert consulting on IT operations, service delivery, and infrastructure optimization. I managed client escalations, requirement mapping, and solution design for enterprise accounts, ensuring that all client needs were met with precision and efficiency. Additionally, I leveraged my knowledge of cloud and infrastructure management to enhance service delivery processes, integrating best practices that improved overall client satisfaction. My technical expertise included performance analysis and troubleshooting across various platforms, including Windows 10 and Windows 11, while utilizing tools such as Wireshark for network diagnostics. Although skills in C#, C++, and Kusto Qu- CIT Service Delivery LeadCompucom CSI Systems, Inc.Feb 2020 - Mar 2023 (3 years 2 months)• Oversaw end-to-end IT service management for U.S. clients, ensuring SLA compliance. • Managed incident, change, and problem management processes under ITIL framework. • Worked directly with U.S. stakeholders in EST and PST time zones for reporting and escalations. • Implemented process improvements that reduced resolution time by 20%..
- IT Infrastructure AnalystOasisNov 2018 - Feb 2020 (1 year 4 months)As an IT Infrastructure Analyst, I supported enterprise IT infrastructure, including networks, servers, and cloud platforms, ensuring optimal performance and reliability. I handled L2/L3 escalations, conducted system monitoring, and performed disaster recovery testing to maintain service continuity. Partnering with U.S. onshore teams, I provided remote troubleshooting and deployment support, enhancing collaboration and efficiency. Additionally, I developed comprehensive documentation and knowledge base articles for both internal and external clients, facilitating better understanding and usage of our systems. My experience as an Assistant IT Executive and Network Admin has equipped me with a strong foundation in quality assurance (QA) pract
- MIT Support SpecialistM S & SMar 2015 - Nov 2018 (3 years 9 months)As an IT Support Specialist, I delivered exceptional technical support for global clients, ensuring high levels of customer satisfaction through effective client communication and troubleshooting. I provided remote assistance for desktops, applications, and networking issues, utilizing my expertise in Windows 10 and Windows 11 to resolve problems efficiently. Additionally, I supported client onboarding and training on enterprise tools and systems, enhancing user experience and adoption rates. I escalated critical issues to senior consultants and vendors for resolution, ensuring timely and effective solutions. My background in quality assurance (QA) has equipped me with a keen eye for detail, allowing me to analyze performance and identify a
Education
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- Bachelors in Computer ApplicationsSaurashtra UniversityMar 2008 - Mar 2011 (3 years 1 month)
- G12th - Science (Higher Secondary)GUJARAT BOARDMar 2006 - Mar 2008 (2 years 1 month)
- G10th (High School)GUJARAT BOARDMar 1993 - Mar 2004 (11 years 1 month)