I recently have obtained Google’s IT Support Professional Certificate. I have built a strong foundation in the core competencies of IT, including system administration, networking, troubleshooting, and security. Through this hands-on training, I’ve been able to deepen my understanding of topics like managing operating systems, configuring hardware, supporting users remotely, and resolving common network issues. As someone who thrives on problem-solving and continuous learning, I’ve found my passion in the field of IT and am excited to apply my growing technical knowledge in a professional
environment.My career so far has been shaped by leadership and operations roles across a variety of industries. Ranging from managing teams as a Crew Leader at Amundson Window Cleaning, to handling production and sales at Always Contracting, to overseeing electronics processes at UNICORE. In every position, I’ve been the go-to person for diagnosing issues, streamlining systems, and helping people find solutions quickly and efficiently, and leaving end users with a smile on their faces. These experiences have not only strengthened my technical mindset, but also sharpened my communication, adaptability, and customer service skills. All critical qualities for success in IT support.I’m very eager to bring together my technical training and real-world experience to make an impact in a help desk or IT support role. I’m drawn to roles where I can support users, troubleshoot issues, and contribute to a team that values both technology and people. Whether I’m solving a problem behind the scenes or guiding someone through a fix step-by-step, I take pride in being calm, yet energetic, and a reliable person others can count on.
