Customer Service Representative
(T-MOBILE)
Apr 2025 - Oct 2025 (7 months)
• Process inbound and outbound calls to the customers • Documenting network problem and configuartion mapping and process service records. • Process the order of the Customer phone device via USPS and FedEX. • Authentication account information using phone no. and One Time Pin. • Creating cases to the Customer account (Phone not working,Change Device and Order Phone/Sim Card)