Vilte Rudzenskaite

E

AML/KYC Officer

ElDorado

Oct 2023 - Current (2 years 7 months)

AML Officer

Danske Bank

Apr 2023 - Jun 2024 (1 year 3 months)

EMS Operation Specialist/Medical Coding

Digitech

Jul 2022 - Dec 2022 (6 months)

Responsibilities: Analyzed ambulance transport records. Prepared, reviewed, and processed invoices using billing software. Cooperated with health insurance companies via phone or email. Searched for necessary data using external and internal data systems.

A

Data Specialist

Amerisource Bergen

Feb 2022 - Jul 2022 (6 months)

Responsibilities: Maintained effective systems to support the timely release of accurate information to diverse clients. Responsible for the intake of all program specific correspondence, including mail, faxed, and electronically received documents. Logged information into the appropriate database. Communicated program-specific information to the appropriate internal party. Promoted positive and professional working relationships with associates and management. Complied with all relevant policies, procedures, safety rules, and regulations. Performed related duties as assigned.

M

Customer Service Manager

Medihub

Jun 2021 - Feb 2022 (9 months)

M

Data Analyst/Customer Success

Medical Score

Jul 2020 - Feb 2022 (1 year 8 months)

Bridged the gap between sales and customer support. Ensured customers achieved fast time-to-value. Kept clients engaged and regularly using products. Built customer loyalty and reduced churn. Maintained a high-level view of the entire support process. Advocated for customers.

M

Assistant Manager (English)

Mitchells & Butlers

May 2019 - Feb 2020 (10 months)

Assistant Assisted the manager with administrative and consultancy activities. Managed correspondence and other information. Prepared documentation, managed data, including proofreading, editing, and copying. Supervised the work of team members.

Customer Success Agent

Hostinger

Apr 2019 - Jul 2020 (1 year 4 months)

Engaged in interactive learning in the Customer Success Academy with additional guidance and mentors. Answered incoming conversations via live chat. Assisted customers in improving their websites by assessing their needs. Adjusted products and actively sold additional services. Ensured customer satisfaction and aimed for a 'WOW' factor.

T

Sales Administrator (English)

Tiger Tiger,

Jan 2019 - May 2019 (5 months)

Sales Responsibilities: Entered orders into the system. Communicated with clients via email and phone. Assisted the sales manager. Managed sales department documentation. Organized guest receptions.

C

Customer Service Manager

Clinic Simone

Jan 2019 - Jun 2021 (2 years 6 months)

Led the customer service team.

M

Restaurant Administrator (English)

Maze,

Feb 2017 - Dec 2019 (2 years 11 months)

Ensured the smooth operation of the restaurant. Assisted the Food and Beverage Department Director. Organized the work of the serving staff. Oversaw kitchen and dining area operations. Greeted guests and clients, handled complex situations. Organized and supervised conferences, receptions, and banquets. Managed cash register and other financial operations.

Company Administrator (English)

Interserve

Jul 2015 - Feb 2017 (1 year 8 months)

Ensured smooth office operations and maintained order. Managed correspondence, calls, and other information. Assisted the company Director and provided various support to department heads. Prepared, administered, and distributed documents to responsible persons. Greeted guests. Created and maintained a positive company atmosphere. Assisted in organizing internal company events.

Vilte Rudzenskaite

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