Vilsaint

Scheduler

Yale University

Jan 2022 - Current (4 years 8 months)

• Point of contact for patients, nurses, doctors, managers, and co-workers for vital information, office procedures, and systems in a remote call center environment. • Review referral and gather information to be able to make appointments for patients. • Respond to requests for information, access the nature of business and provide the necessary assistance. • Reviews outgoing material for completeness, dates, and signatures. • Composes substantive correspondence and written materials. • Resolve some situations that are escalated to management. • Coordinate office procedures and systems.

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Referral Specialist

Yale University via Ultimate Staffing

Jun 2021 - Jan 2022 (8 months)

• Point of contact for patients, nurses, doctors, managers, and co-workers for vital information, office procedures, and systems in a remote call center environment. • Respond to requests for information, access the nature of business and provide the necessary assistance. • Schedule and coordinate meetings and appointments. • Reviews outgoing material for completeness, dates, and signatures. • Composes substantive correspondence and written materials. • Coordinate office procedures and systems.

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Secretary 1

Mount Sinai Beth Israel Medical Center

Aug 2016 - Apr 2021 (4 years 9 months)

• Answered telephone, screened calls, took messages and provided information according to established policies. • Maintained appointment books for meetings, patients, travel, etc. • Maintained files; assisted in setting up office system. • Ordered office and clinical supplies as requested; assisted in care and maintenance of department equipment. • Assisted supervisor on any project as needed. • Handled incoming and outgoing mail, answered routine inquiries and correspondences. • Administered all new Admissions for 2 Clinics.

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Patient Service Representative

Mount Sinai Beth Israel Medical Center

Oct 2011 - Aug 2016 (4 years 11 months)

• Covered front desk for various doctors. • Registered new patients and prepared their charts. • Meet and greet follow up patients. • Scheduled appointments for patients. • Accepted and processed co-payments from patients depending on insurance regulations. • Answered call inquiries from patients. • Followed up on emergency referrals. • Assisted supervisor on any project as needed.

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Administrative Assistant

Montefiore Hospital

Feb 2011 - Aug 2011 (7 months)

• Maintained a busy calendar for Manager and Supervisor. • Scheduled and planned meetings/interviews. • Reserved conference rooms and/or coordinated video conferences. • Made meal arrangements. • Handled a heavy volume of phone calls. • Prepared complicated travel and expense reports in a timely manner. • Oversaw general office management needs (handled T&E reimbursement, document organization, ordering supplies/materials, etc.).

Administrative Assistant

New York Presbyterian Hospital

Aug 2009 - Jan 2011 (1 year 6 months)

• Covered department for receptionist while she was away, screened calls and directed them to appropriate department. • Supported management with calendar management and travel coordination. • Processed monthly expense report of approximately 35 employees. • Assisted with the assembly of business materials for meetings, both external and internal. • Helped with office maintenance and ordering supplies. • Dispatch tech to repair hospital equipment.

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Data Analyst

CSBI Services

Jun 2009 - Jul 2009 (2 months)

• Manual data entry of sensitive client information. • Quality review of data within various databases. • Telephone verification with banks to confirm credit limits.

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Provisioning Administrator

McGraw Communications

Apr 2007 - Jul 2008 (1 year 4 months)

• Covered office for receptionist while she was away, screened calls, and greeted customers. • Implementation of quality assurance process for order accuracy. • Assigned orders to provisioning department and handled internal mail distribution. • Coordinated travel arrangements and scheduled conference meetings for CEO and CFO. • Placed orders with vendors/ maintain and/or follow through with circuit implementation. • Resolved subscriber network issues using trouble management software tools.

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Technical Support (NETS)

SprintNextel

Feb 2005 - Apr 2007 (2 years 3 months)

• Troubleshooting and dispatching Engineering or Technicians to resolve cell site issues... • Maintained the trouble reporting process for customer reported troubles (internal and external). • Identified and resolved critical customer service affecting problems, performed liaison activities between Engineering, Operations, Sales, Marketing, Customer Care, and Field Technicians. Supported Field Engineers customer visits and field-testing activities. • Resolved subscriber network troubles using trouble management software tools.

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