V

Vikram Lal

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SaaS Customer Success | Onboarding - Retention - Advocacy
Jabalpur, Madhya Pradesh, India
Contact Vikram regarding: 
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Full-time jobs
Starting at USD5.2k/month
Flexible work
Starting at USD25/hour
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Résumé

Jobs verified_user 0% verified
  • P
    Cloud Consultant
    Pibythree Consulting Services
    Aug 2025 - Jan 2026 (6 months)
    • Identify and target potential clients in providing end-to-end IT solutions across cloud technologies such as Cloud Computing, Cloud Adoption, Data Migration, Modernizing Legacy applications to various platforms such as AWS, Microsoft Azure, and Google Cloud Platform.
    • Drive FinOps adoption by engaging potential clients, demonstrating cloud cost optimization value, and aligning FinOps solutions with their business needs.
    • Understand and address customer business requirements by collaborating with technical and product teams to customize cloud services and solutions for each client.
    • Present and demonstrate cloud solutions to clients through meetings, presentations, and events, highlighting the business value of cloud migr
  • Neutara Technologies
    Senior Customer Success Manager
    Neutara Technologies
    Jun 2022 - Sep 2022 (4 months)
    • Responsible for the development and maintenance of e-commerce Magento websites such as Content creation, Website technical issues, Website Migrations, Integrations and deployments along with the request to add/remove the new or existing landing pages with the help of the team of PHP developers and Quality analyst.
    • Building and managing a portfolio, driving revenues within the assigned accounts by identifying business opportunities, selling, service delivery, and negotiations.
    • Work closely with the delivery teams to ensure that the team understands the customer requirements and is aligned.
    • Coordinating with the sales team for the price negotiations or customize the service plan as per the client's business requirements
  • Webgility
    Senior Customer Success Specialist
    Webgility
    Nov 2013 - May 2022 (8 years 7 months)
    • Handling Inbound calls by providing first line of support related to the troubleshooting and resolutions related to Webgility Desktop and Cloud based applications upon initial contact with the customers based in USA, UK & Canada.
    • Scheduling Onboarding training sessions for the newly subscribed clients in order to maximize software adoption and utilization.
    • Installation of SQL database on the server to create the local database on Desktop computers.
    • Integration with QuickBooks Desktop i.e. Pro, Premier, Enterprise, Point of Sale, & QuickBooks Online.
    • Integration with online stores i.e PHP Carts like Magento, X-Cart, WooCommerce etc, Dot-net Carts like Shopify, Volusion, Big-Commerce etc along with Marketplaces l
  • Teleperformance
    Senior Customer Support Specialist
    Teleperformance
    Jun 2012 - Sep 2013 (1 year 4 months)
    • Handling Inbound Calls and providing Technical support to the US Clients for the usage of NetGear Products like Routers, Adapters, Access Points and Repeaters.
    • Initiating with the account verification regarding the Registration of the Customers along with his Product warranty.
    • Troubleshooting the issues regarding network configuring of the NetGear routers along with PCs, Smart TVs, Laptops regarding Internet Wired and Wireless Connections.
    • Interaction with the Customers regarding to upgrade the Expired warranty status into In-warranty status for better services at negotiable price.
    • Pitching the Customers for the one time purchase or renewals of the I-yogi plan Subscriptions.
    • Documenting all client intera
  • Genpact
    Process Developer
    Genpact
    Sep 2006 - Oct 2011 (5 years 2 months)
    • Identifying the mode of lease payment received via ACH, Lock-Boxes and Wire Transfers and other adjustments from US Franchise finance lease businesses and updating under Accounts-receiveables for GE-Commercial Finance.
    • Regular follow-up with the collections team to collect payments on past due invoices, including the tracking of all Collections activity and history on a customer's account on ERM -Oracle 11i.
    • Usage of GE Sametime Chat support and email support to address inquiries, resolve discrepancies to ensure smooth payment updates under their respective accounts.
    • Preparation of Credit Memos, Charge-backs and refunds by raising service request on Seibel i7 (CRM application) in case of over-payment done by the lease
Education verified_user 0% verified
  • Rani Durgavati University
    Bachelors of Commerce
    Rani Durgavati University
    Jul 1998 - Aug 2001 (3 years 2 months)