Vikram Chauhan
About
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National Capital Territory of Delhi, India
Résumé
Jobs
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Onboarding Specialist (Virtual Assistant)ANS RPO SolutionsJan 2024 - Jun 2024 (6 months)• Spearheaded end-to-end onboarding programs for 50+ new hires, ensuring 95% satisfaction through streamlined transitions.
• Resolved 100+ ADP time card discrepancies, improving payroll accuracy by 30%.
• Designed 20+ client-facing PowerPoint decks, enhancing communication of company services and boosting client retention by 15%.
• Managed calendar coordination and follow-ups on ADP timecards, demonstrating strong organizational skills that contributed to the efficiency of onboarding processes. Additionally, prepared presentations for client meetings, showcasing effective communication skills that further supported client engagement and satisfaction.- WFreelance (Virtual Admin)Wierenga TaxSep 2023 - Current (3 years 2 months)• Prepared 50+ K1 1065 forms and 200+ W2/W9 tax documents, ensuring 100% regulatory compliance.
• Automated Profit & Loss reporting using Excel macros, reducing manual effort by 40%.
• Streamlined pay stub generation for 15+ SMEs using QuickBooks, improving payroll efficiency.
• Developed strong customer care skills through regular communication with clients, following up on document submissions, and resolving queries related to tax returns.
• Managed calendar effectively by tracking filing deadlines, internal review timelines, and client follow-ups using shared calendars and task lists, ensuring timely completion of all administrative tasks. - Client Accounts Manager (EA)Infomatic SolutionsJun 2023 - Aug 2023 (3 months)• Revamped AWS form creation processes, cutting administrative time by 25%.
• Coordinated 50+ executive meetings and travel arrangements, ensuring 100% schedule adherence.
• Conducted market research to identify 10+ new client opportunities in tech sectors, while also managing customer care through regular communication with clients, resolving queries, and ensuring smooth document processing. This aspect of my role required a high level of professionalism, clarity, and attention to detail, further enhancing client satisfaction and operational efficiency. - VSenior Executive Client ServicingVodafone India Pvt LtdSep 2021 - May 2022 (9 months)• Resolved 500+ escalated customer inquiries via phone/email, achieving a 98% resolution rate within SLA.
• Trained 20+ junior advisors on CRM tools, improving team productivity by 20%.
• Developed strong time management and multi-tasking abilities, which are essential for effective calendar management and client coordination. This experience has equipped me with the skills to adapt to structured scheduling tasks if required in a new role. - VVirtual AssistantVirtual Employee India PVT LTDFeb 2018 - Feb 2020 (2 years 1 month)• Managed CRM updates for 500+ client profiles, ensuring 99% data accuracy. • Automated mass mailings for 10K+ recipients, reducing processing time by 50%.
- BHR Key Accounts ManagerBreak Water SolutionsMar 2012 - Dec 2017 (5 years 10 months)• Drove a 35% increase in quarterly sales by optimizing sales funnels and agent performance tracking. • Generated 50+ monthly sales reports, enabling data-driven decision-making for leadership.
Education
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- CCertification in Hardware Networking & CCTV InstallationsJul 2009 - Dec 2010 (1 year 6 months)
- IDiploma in Electronics & CommunicationInternational Council for managemant studiesApr 2006 - Dec 2007 (1 year 9 months)
- ABachleors of Business AdministrationAll India Institute of Management StudyJun 2005 - Dec 2008 (3 years 7 months)
- BH.S.CBhartiya Shiksha ParisarMay 2003 - Nov 2005 (2 years 7 months)
- SS.S.CSarath Public SchoolJun 1993 - Mar 2003 (9 years 10 months)