Vikas Arora Technology Enthusiast

Technical Documentation Manager

SymphonyAI

Apr 2021 - Current (5 years 4 months)

I work independently and with teams to solve problems. My productivity, goal achievement, and work appreciation are results of logical thinking, time management, quality delivery, and dedication towards every task I work on. The following are my role highlights: ¬ Manage software product documentation at SymphonyAI Accelerate and Retail. ¬ Document SDKs/APIs, release, features, and deployments. ¬ Work on generative AI, predictive AI, and other cutting-edge technologies. ¬ Collaborate with Product Management, Engineering, Data Science, and Quality teams. ¬ Manage time efficiently on multiple projects to meet stringent deadlines. ¬ Provide feedback for feature improvements. ¬ Play a responsible role in achieving company's goals.

Associate General Manager

Schneider Electric

Apr 2012 - Mar 2015 (3 years)

As Associate General Manager in the Global Energy & Sustainability Services (ESS) business unit of Schneider Electric, I was involved with the following activities related to enterprise energy/building management systems (EMS/BMS): ¬ Managed technical communication, involving creation of software release notes and techno-marketing material. ¬ Managed a team of software application engineers that configured cloud-based and onsite EMS/BMS for global customers. Activities included connecting and configuring different devices (Internet of Things), and creating user interfaces to represent the underlying data. ¬ Interacted with customers for requirement analysis, proof of concept, account management, and business development. ¬ Coordinated with

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Consultant

Multiple Organizations

Feb 2009 - Apr 2021 (12 years 3 months)

Technical Documentation, Content and Digital Strategy, Project Management: Worked on projects for organizations across the globe and managed documentation for best-of-breed technology platforms. ___ Web Development, eCommerce, SEO, Content and Digital Strategy, Inbound Marketing: Developed end-to-end websites and eCommerce stores. Managed content strategy and optimization to create high-performing business websites.

Senior Consultant - Knowledge and Content Management

Capgemini

Jun 2007 - Feb 2009 (1 year 9 months)

As Senior Consultant at Capgemini, I was involved with the following activities: ¬ Knowledge and Content Management: I managed content repositories, information channels, and defined templates/standards for the Sales Support teams in India and Europe. As a Global Knowledge Manager, I supported the global Sales Support teams by creating and distributing knowledge. ¬ Quality: As a Project Quality Leader for the India Sales Support team, I was responsible for process definition, audit preparation, and quality assurance. ¬ Technical Writing: I handled technical writing projects for Capgemini India. I also mentored a junior writer and managed his work activities.

Senior Technical Writer

Mastek

Feb 2003 - Mar 2007 (4 years 2 months)

¬ UK Delivery Unit (March 2004 – March 2007): As Senior Technical Writer in the Delivery Unit of Mastek UK Limited, I managed software documentation for NHS Spine, a project undertaken by Mastek in association with British Telecommunications. NHS Spine, the UK’s National Health Service (NHS) IT upgrade, was the world's biggest IT project costing multi-billion pounds. It was a result of the initiative taken by the UK Government to automate the NHS. It aimed to link up 30,000 GPs to nearly 300 hospitals, and give about 50 million patients in England access to their personal health and care information. I managed software documentation for various sub-systems of NHS Spine. I was responsible for the delivery of end-user and administrator manu

Technical Writer

Eftia OSS Solutions

Sep 2001 - Sep 2002 (1 year 1 month)

As Technical Writer in the Information Development team of Eftia OSS Solutions, I prepared training and user manuals (including context-sensitive help) for Master.Scribe, an integrated suite of Operations Support System (OSS) solutions for tier-1 wireless and wireline service providers. The suite provided comprehensive order provisioning and fulfillment, problem management, telecom circuit and asset inventory management, and Internet protocol (IP) address and telephone number management.

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Technical Writer

Cyberindigo Net Private Limited

May 2000 - Aug 2001 (1 year 4 months)

As Technical Writer at Cyberindigo Net Private Limited (Cyber Link), I created end-user documentation for eScan anti-virus and content for Life Insurance Corporation (LIC) website.

Vikas Arora

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