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Vijendra Pradhan  new_releases

About

Detail

Team lead
National Capital Territory of Delhi, India

Contact Vijendra regarding: 

work
Full-time jobs
Starting at USD36K/year

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • D
    Team Leader (Technical sales & Customer service)
    Dimension Angle Technology
    Mar 2014 - Current (11 years 3 months)
    create unique experiences for their prospective customers through innovative Integrated Digital Campaigns. Team Leader (Technical sales & Customer service) Mar 2014 - Till Date. JOB PROFILE: • Selling subscription based technical support services to customers in US, UK and Canada, ensuring service levels are met and strive to exceed SLA. • Providing assistance to agents to deliver excellent customer service and maximize revenue generation, auditing calls to provide individual feedback. • Renewing subscription based services with existing overseas customers. • To handle escalation calls effectively and ensure complete customer satisfaction. • Interfacing with internal / external clients for business requirements and
  • iYogi
    Team leader (Technical sales)
    iYogi
    Jan 2010 - Oct 2013 (3 years 10 months)
    iYogi is the world's most loved tech support brand, providing support to consumers & small businesses across 10 countries including the United States. Team leader (Technical sales) Jan 2010 - Oct 2013 JOB PROFILE: • Selling subscription based technical support services to customer in 14 countries including US, UK and Canada. • Handle escalation calls and retaining customers to add value to the service. • Handling a team of 20 associates, 4 non-voice specialists. • Worked for various international sales process including DELL, MCAFEE, AVAST, CA. • Prepare and implement corrective action plans to improve performance. • Achieve sales target on monthly basis, auditing calls and providing individual feedback and coaching
  • IBM
    Technical Sales Specialist
    IBM
    Jan 2008 - Sep 2008 (9 months)
Education verified_user 0% verified
  • B
    B.A. (Honors) Information Technology