Vigneshwaran N

| Architect – Tooling Services

Atos

Nov 2019 - Sep 2022 (2 years 11 months)

Key Roles and Responsibilities •Technofunctional role,responsible for overall project delivery, defining project scope,goals and deliverables. •Lead the workshops and requirement gathering sessions •Defining Implementation work packages, tasks and resource requirements •Formulate project detailed plan, tasks, Milestones and schedule project timelines •Risk analysis and Provisioning mitigation plans •Requirement Analysis, Solution development, configuration, Testing, Documentation, End User Training and Operational support. •Full life-cycle implementation of Servicenow ITSM, Discovery, Service Mapping, Orchestration and Event Management •Guidance and management of implementation team members on Solution design, configuration & Testin

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Solution Architect

ProV International

May 2018 - Nov 2019 (1 year 7 months)

Accountable for Servicenow ITOM/ITSM project development, Integrations and Operations. •Analyzed the business and IT Infrastructure to detect the process development areas and recommended servicenow solutions •Assisted in RFI, RFP for Servicenow ITSM/ITOM. •Planning, documentation and demonstation of ServiceNow platform capabilities to prospective customers. •Proposed and supported in developing new Servicenow solutions, Including proof of concepts and platform features demonstration. •Worked with stakeholders to gather technical and function requirements, analysing, formulate project plan, task distribution and tracking status. •Developed and managed roadmap for enhancement and development

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Consultant

NOKIA DE MEXICO S.A. DE C.V.

Jul 2016 - May 2018 (1 year 11 months)

Project: NetLink Trust Role: Lead Consultant (BMC Remedy & Servicenow) Responsibilities: Managed technical team in Implementation and Operational support of Incident, Problem, Change, Asset, Service Request Management, Workflows, SLA's, Reporting etc. in both BMC Remedy and Servicenow Platforms -------------------------------------------------------------------------------------------------------------

Project Engineer

Wipro Technologies

May 2009 - Jul 2016 (7 years 3 months)

Project: National University of Singapore Role: BMC Remedy ITSM and Monitoring tools Consultant Location: Singapore Duration: April 2012 – July 2018 Project: Electricity NorthWest Role: HP Busines Service Management (BSM) Consultant Location: Bangalore Duration: May 2011– April 2012 Project: Shell Role: Monitoring Analyst HP Business Availablity Center Location: Bangalore Duration: Sep 2009 – May 2011 -------------------------------------------------------------------------------------------------------------

Vigneshwaran N

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