v

victory Emmanuel

About

Detail

FCT, Nigeria
Contact victory regarding: 
Flexible work
Starting at USD20/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • M
    Customer Service Representative
    MICAS
    Nov 2024 - May 2025 (7 months)
    • Managed avg. 150+ tickets/day via Zendesk across email, live chat, and phone; maintained SLA compliance and high quality. • Guided customers through return/refund processes; collaborated with logistics teams across time zones to reduce return resolution time by 20%. • Monitored out-of-stock items; proactively suggested alternatives, achieving a 15% upsell rate. • Tracked ticket metrics using Zendesk Explore and Google Sheets pivot tables; identified top issue categories and recommended knowledge base updates, reducing repeat tickets by 12%. • Updated and maintained knowledge base in Confluence, improving self-service adoption by 25%.
  • P
    Senior Healthcare Recruiter / Customer Service Representative
    Prime Rate Staffing
    Nov 2023 - Nov 2024 (1 year 1 month)
    • Streamlined recruitment workflow using Asana, reducing average hiring cycle by 30%. • Analyzed candidate data in Excel pivot tables; improved quality of hires by 25%. • Screened and matched top healthcare professionals with employers; negotiated contracts and managed renewals. • Triaged inbound calls and escalations via CRM platform; reduced average time-to-resolution by 19%. • Maintained net promoter score above 40 through empathetic, timely communication.
  • O
    Healthcare Recruiter
    Oncall Staffing Solutions
    Mar 2023 - Aug 2023 (6 months)
    • Posted job openings on LinkedIn and Facebook; increased candidate pool diversity and boosted hiring rate by 20%. • Conducted candidate screenings and documented interactions in CRM; ensured prompt follow-up and high candidate satisfaction. • Responded to facility inquiries and complaints; resolved issues quickly to maintain client relationships. • Documented recruitment processes in Notion; improved team onboarding and knowledge sharing.
Education verified_user 0% verified
  • University of Ibadan
    Bachelor of Arts
    University of Ibadan
    Jan 2013 - Dec 2016 (4 years)