Victor Vargas De Arce Service Delivery Engineer at Sinch

Service Delivery Engineer

Sinch

Dec 2021 - Current (4 years 5 months)

I am currently working in the Managed Service team for A2P Monetization projects in the LatAm region. My duties include creating weekly reports, performing daily monitoring, receive client requests and fulfill them configuring the service on their network as desired. I also have to help the implementation team during the deployment phase installing software and testing it.

G

IT Service Delivery Engineer

Global Wavenet, Ltd.

Dec 2019 - Dec 2021 (2 years 1 month)

My duties were related to the implementation stage on projects in the Latin American region. My responsibilities included installing the base and proprietary software to then integrate it with the customer network, and also modify the software along with the development team to ensure a proper performance; and keep a timetable and accomplish deadlines established during the execution of the project. I also had to help the support team during the baby sitting stage to help with support tickets. We also had to help the IT team when taking backups of the OS installed in the VMs.

B

Team Lead – Client Support

Blackboard, Inc.

May 2019 - Nov 2019 (7 months)

As a Team lead, my roles included ticket auditing and ticket troubleshooting, training of new hires and troubleshooting assistance to team members. I also triaged cases for assignation.

B

Client Support Specialist

Blackboard, Inc.

Sep 2017 - Apr 2019 (1 year 8 months)

Technical support engineer at Tier1 level taking tickets both in Spanish and English from LA and US. Functions included providing a first level of contact and solve technical cases and question for the Learn LMS platform.

Core Network Engineer

Huawei Technologies

Mar 2015 - Aug 2017 (2 years 6 months)

Core Network Engineer in the Network Technical Service Dept, involved in Customer Support labors working on support tickets, as well as implementation and expansion projects based on IMS, NGN and RCS solutions.

D

Developer

DST LTDA

Aug 2012 - Dec 2014 (2 years 5 months)

Developer in the R&D Team, project leader in charge of firmware design and programming for embedded system based on Micro-controllers and new technologies based on Embedded Operative Systems and Computer Vision. After developing and testing the software, I was in charge of installing it on the target hardware. I was also in charge of orchestrating the hardware that was going to be used as the base hardware for the devices being developed. As part of the development plan we had to implement version management as well as backup management for the software being developed.

Victor Vargas De Arce

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