Victor Manuel Mejias Reyes Client Services Specialist

Client Services Specialist

Experian

Sep 2024 - Current (1 year 8 months)

Contribute to rigorous research to provide comprehensive responses and insights regarding potential shifts in data and the factors influencing these changes. This includes interpreting and addressing data-related inquiries from the line of business, focusing on client questions, and cultivating a collaborative environment conducive to resolving such inquiries. An orientation towards understanding and meeting the needs of clients is essential, including the ability to empathize with clients' data challenges and provide solutions that meet their needs. Additionally, I have been highly involved in developing datasets and conducting data analysis, as well as working with Enterprise AI software, which enhances our ability to address client inqui

Customer Support Associate Specialist

Blackbaud

Sep 2021 - Aug 2024 (3 years)

As a Customer Support Associate Specialist, I managed complex and undocumented application issues and customer queries, ensuring a high level of service and satisfaction. I effectively self-managed my workload between customer interactions, ongoing support engagements, and providing individual support to team members. Additionally, I took on a stretch assignment to complete management tasks during PTO, emergencies, or increased workload, which included coaching and knowledge sharing. I successfully worked on multiple projects simultaneously, setting priorities and meeting deadlines. In my role as a Customer Support Associate, I provided L1 tech support, enhancing the customer experience for both internal and external clients by delivering u

Sr Admin Assistant

UPS

Oct 2020 - Sep 2021 (1 year)

As a Senior Admin Assistant, I served as the back office liaison for high-profile clients, adeptly handling logistics escalations, special shipments, and the locating and tracking of high-value items. I engaged with international teams, both internal and external, to address customs processes and ensure timely deliveries. Additionally, I assisted in the valuation and prioritization of assets based on the consequence of loss, utilizing a structured analytical process to identify physical, information, personnel, and operational gaps that could pose potential threats to deliveries. Furthermore, I leveraged my customer service skills to enhance client interactions and utilized Microsoft 365 daily to streamline communication and documentation p

Vacation Consultant / Member Services Coordinator

Unlimited Vacation Club

Nov 2016 - Jul 2020 (3 years 9 months)

As a Vacation Consultant / Member Services Coordinator, I was responsible for a variety of tasks that ensured exceptional service delivery and operational efficiency. - In my role as Member Services Coordinator, I managed roster scheduling for other Member Services concierges, handled VIP client interactions, and served as the point of contact for management teams regarding process improvements, escalations, and customer experience successes. I worked independently, effectively managing my workload with strong organizational skills to meet expectations and objectives. Additionally, I helped standardize processes and procedures, contributing to overall service improvement. I also engaged in partnership development by creating relationships

Victor Manuel Mejias Reyes

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