Victor Manuel Mejias Reyes Client Services Specialist

Sales Representative (Learning Advisor)

ELVTR

May 2026 - Current (4 months)

Managed the full sales cycle for high-ticket professional education programs, from discovery and needs analysis through negotiation, enrollment, and payment. Conducted consultative sales conversations to understand customer goals, recommend tailored solutions, and communicate long-term ROI. Built and maintained a healthy sales pipeline using CRM, ensuring accurate opportunity tracking, follow-up, and sales forecasting.- Handled pricing, financing, and timing objections while negotiating payment options and consistently driving successful deal closures. Managed a high volume of outbound leads through phone, maintaining strong engagement throughout the complete sales process. Collaborated cross-functionally with marketing, admissions, and

Data Management Specialist I

Experian

Sep 2024 - Current (2 years)

Drive audience/segment discoverability in activation environments to increase usage and revenue growth. Build seasonality-informed segment strategies and anticipate marketer demand ahead of key moments. Maintain and improve segment catalogs through standardized naming, descriptions, and definitions. Leverage AI to accelerate drafting, rewriting, and normalization at scale while preserving human-reviewed quality. Use AI-assisted QA to identify duplicates, reduce ambiguity, and enforce anti-redundancy and controlled language standards. Apply taxonomy and search optimization best practices (keywords, patterns, synonym coverage, consistent structure). Support data governance and compliance requirements (privacy-safe documentation, no PII

Client Growth Expert

Lanello

Sep 2025 - Mar 2026 (7 months)

Drive account growth and client retention by aligning digital solutions with customers' strategic business objectives. Act as a consultative partner to decision-makers, identifying opportunities for upselling and service expansion. Build long-term, trust-based relationships that increase account value and customer lifetime impact. Deliver strategic recommendations that improve solution adoption, ROI, and operational performance. Proactively uncover client challenges and position tailored solutions that support measurable business growth. Collaborate with cross-functional teams (product, technical, and support) to ensure successful delivery and long-term service value.

Customer Support Associate Specialist

Blackbaud

Sep 2021 - Aug 2024 (3 years)

As a Customer Support Associate Specialist, I managed complex and undocumented application issues and customer queries, ensuring a high level of service and satisfaction. I effectively self-managed my workload between customer interactions, ongoing support engagements, and providing individual support to team members. Additionally, I took on a stretch assignment to complete management tasks during PTO, emergencies, or increased workload, which included coaching and knowledge sharing. I successfully worked on multiple projects simultaneously, setting priorities and meeting deadlines. In my role as a Customer Support Associate, I provided L1 tech support, enhancing the customer experience for both internal and external clients by delivering u

Sr Admin Assistant

UPS

Oct 2020 - Sep 2021 (1 year)

As a Senior Admin Assistant, I served as the back office liaison for high-profile clients, adeptly handling logistics escalations, special shipments, and the locating and tracking of high-value items. I engaged with international teams, both internal and external, to address customs processes and ensure timely deliveries. Additionally, I assisted in the valuation and prioritization of assets based on the consequence of loss, utilizing a structured analytical process to identify physical, information, personnel, and operational gaps that could pose potential threats to deliveries. Furthermore, I leveraged my customer service skills to enhance client interactions and utilized Microsoft 365 daily to streamline communication and documentation p

Vacation Consultant / Member Services Coordinator

Unlimited Vacation Club

Nov 2016 - Jul 2020 (3 years 9 months)

As a Vacation Consultant / Member Services Coordinator, I was responsible for a variety of tasks that ensured exceptional service delivery and operational efficiency. - In my role as Member Services Coordinator, I managed roster scheduling for other Member Services concierges, handled VIP client interactions, and served as the point of contact for management teams regarding process improvements, escalations, and customer experience successes. I worked independently, effectively managing my workload with strong organizational skills to meet expectations and objectives. Additionally, I helped standardize processes and procedures, contributing to overall service improvement. I also engaged in partnership development by creating relationships

Victor Manuel Mejias Reyes

About

Detail

Timeline

Résumé