V

Victor Macedo

About

Detail

Rio de Janeiro, Brazil

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Skaylink
    IT Operations Analyst
    Skaylink
    May 2024 - Current (2 years 6 months)
    • Led development of internal support platform to centralize incident management, SLA tracking, ticket categorization, and technical alerts. • Acted as functional project manager, bridging infrastructure, development, and Service Desk teams to ensure practical alignment and tool adoption. • Managed Active Directory, Microsoft Intune, MFA settings, and security policies across client environments. • Created and maintained SOPs and troubleshooting guides to streamline incident response and improve team autonomy. • Administered Microsoft environments (Online/On-Premise), including Office 365, Azure, SharePoint, Teams, and AD. Technologies: Active Directory, Intune, Azure, Freshworks, TANSS, VMware, Remote Desktop Manager, PRTG, LogMeIn, S
  • BASF
    IT Infrastructure Analyst
    BASF
    Jan 2022 - May 2024 (2 years 5 months)
    • Delivered bilingual remote support (German and English) for real-time N1/N2 incident resolution. • Performed troubleshooting for Microsoft 365, network, firewall, hardware, printers, and security policies (MFA, BitLocker, certificates). • Managed devices using Intune and Active Directory, with security monitoring via Kaspersky. • Spearheaded the development of an internal tool integrated with Intune, enabling remote control, updates, and system log access for BASF machines. • Collected technical requirements, conducted testing, and documented system functions. • Facilitated collaboration between Service Desk, Infrastructure, and Security teams to enhance process standardization. Technologies: Microsoft 365, Outlook, OneDrive, Intune
  • SILIMED
    International Projects Analyst
    SILIMED
    Jun 2020 - Aug 2022 (2 years 3 months)
    • Managed international expansion initiatives across Europe, Asia, and Africa, ensuring compliance with legal, fiscal, regulatory, and logistical requirements. • Led agile projects using Scrum and Monday.com to coordinate technical and corporate teams. • Assessed risks, supplier development, and logistics feasibility to support market entry strategies. • Oversaw GDPR compliance integration in all international branches, in coordination with local DPOs. • Contributed to the development of a medical app for implant tracking and regulatory reporting— mapping processes, validating features, and supporting tool rollout. • Engaged with global stakehol
Education verified_user 0% verified
  • G
    German – B1
    Goethe-Institut
    Jul 2025 - Current (1 year 4 months)
  • Microsoft
    Microsoft 365 Fundamentals
    Microsoft
    May 2025 - Current (1 year 6 months)
  • IBM
    Agile Explorer
    IBM
    May 2025 - Current (1 year 6 months)
  • U
    Bachelor's Degree
    Universidade Federal Rural do Rio de Janeiro (UFRRJ)
    May 2025 - Current (1 year 6 months)
  • Microsoft
    Azure Fundamentals
    Microsoft
    May 2025 - Current (1 year 6 months)
  • Alliance Française
    B1
    Alliance Française
    May 2025 - Current (1 year 6 months)
  • G
    Google Data Analytics Certificate
    Apr 2025 - Current (1 year 7 months)