IT Operations Analyst
Skaylink
May 2024 - Current (2 years 6 months)
• Led development of internal support platform to centralize incident management, SLA tracking, ticket categorization, and technical alerts. • Acted as functional project manager, bridging infrastructure, development, and Service Desk teams to ensure practical alignment and tool adoption. • Managed Active Directory, Microsoft Intune, MFA settings, and security policies across client environments. • Created and maintained SOPs and troubleshooting guides to streamline incident response and improve team autonomy. • Administered Microsoft environments (Online/On-Premise), including Office 365, Azure, SharePoint, Teams, and AD. Technologies: Active Directory, Intune, Azure, Freshworks, TANSS, VMware, Remote Desktop Manager, PRTG, LogMeIn, S