Victoria Stewart General Ledger Support Analyst

General Ledger Support Analyst II

Paylocity

Feb 2024 - Current (2 years 4 months)

• Mastery of primary duties of Analyst I role and crosstrained in additional products • Played an integral role in bringing our team queue from a large backlog to current in 2023 • Research, troubleshoot, and test functionality of complex issues for clients • Work through high-level analytical problems with tremendous attention to detail • Possess a positive demeanor to work with individuals with minimal technological aptitude with the ability to translate technical knowledge into actionable direction • Commitment to mentorship within our team, including assigned new hires • Established as a knowledgeable team resource in troubleshooting complex issues • Continued dedication to accurate, efficient, and client-centered resolutions

General Ledger Support Analyst I

Paylocity

Nov 2022 - Current (3 years 7 months)

• Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information • Collaborated with cross-functional teams to identify and resolve customer issues, resulting in improved customer retention. • Diagnosed and resolved reporting issues for customers, resulting in a decrease in customer escalations. • Consistently exceeded metric while providing quality client resolutions and mentoring peers.

Retail/Commercial Loan Support Specialist II

Umpqua Bank

Aug 2021 - May 2022 (10 months)

• Working under Quality Control, maintained the integrity of the general ledger, including the preparation, verification, and input of journal entries. • Assisted other areas of the Loan Support Services department in general ledger research to identify outages and solutions. • Audited applicable financial reports related to Loan Servicing. • Maintained a high accuracy and daily productivity rate.

M

Teacher Assistant

Macon County Schools

Aug 2019 - Mar 2021 (1 year 8 months)

• Provided support to lead teacher throughout all instruction. • Filed documents and maintained up-to-date student information in the form of essential documents and assessments.

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Paralegal

Frank Lay Law Firm

Dec 2018 - May 2019 (6 months)

• Managed day-to-day operations of busy criminal defense law firm, freeing attorney to focus on court activities. • Developed and maintained district court client relations, effectively responding to needs with thorough follow-up. • Conducted extensive legal research to uncover key facts and precedents, resulting in successful outcomes for the firm. • Assisted attorneys in preparing for depositions and trials by researching case-specific legal issues.

Victoria Stewart

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