V
VICTORIA NOVAK
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QA Analyst
United States
Résumé
Jobs
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- ASoftware QA Engineer InternAargonDec 2023 - May 2024 (6 months)• Tested software to detect bugs and to make sure the product complies with the requirements • Performed browser compatibility testing based on Chrome, Safari, Firefox, Edge • Wrote, executed test cases and test suits in TestRail for various functionalities according to the requirements • Improved customer satisfaction by raising overall product quality through functional, UI and regression testing • Tracked bugs and reported issues applying Jira bug tracking system • Took part in weekly Scrum meetings informing about the findings, bug fixes
- GSoftware QA Engineer InternGo Global WorldJul 2023 - Jan 2024 (7 months)• Conducted manual testing of web application features such as profile editing, role selection, and matchmaking algorithms to ensure functionality and usability across multiple devices and browsers • Verified the integrity of chat functions to facilitate stable communication between users within the platform • Developed test cases to analyze the results, ensuring the accuracy and reliability of business networking metrics within the Go Global World platform • Collaborated with cross-functional teams to identify and address bugs, usability issues, and performance bottlenecks • Contributed to the continuous improvement of quality assurance processes to support product growth
- QQA AnalystFeb 2021 - Current (5 years 8 months)
Claims ManagementSedgwickAug 2020 - Current (6 years 2 months)• Delivered exceptional service to claimants across multiple lines of business, expediting the claims application process and maintaining detailed claim notes while consistently meeting established deadlines • Served as the primary liaison, conforming to client specifications for claims application and servicing processes, ensuring communication and adherence to standards • Educated claimants on claim processing, including documentation requirements, time frames, claim status, and provided clear explanations of LOA payment plans and benefits • Reviewed accuracy of claims, promptly addressed colleagues' inquiries about plan specifics and company procedures, and meticulously documented client requirements and benefit plans for record keep- JQA TesterJobsMightDec 2019 - Feb 2021 (1 year 3 months)
- MClient ServicesMindcrest, IncJun 2015 - Oct 2019 (4 years 5 months)• Performed administrative tasks, including maintaining database documents, creating customized search forms for Quality Operations clients, reviewing files for accuracy, scheduling client meetings, and managing vendor contact information • Facilitated training and Q&A sessions for internal colleagues, educating them on new product features and promptly responding to inquiries, fostering a smooth transition to the new software • Led the implementation of a new software application, coordinating with global colleagues and collaborating with department heads and legal teams to ensure accurate capture of terms and conditions • Monitored and analyzed product performance metrics and service scorecards, providing insights for continuous impro
- Client Services (Data Contracts)Federal Reserve Bank of BostonJun 2014 - Apr 2015 (11 months)• Acted as a liaison between FRB and vendors, negotiating favorable rate and usage terms to optimize contractual agreements • Managed data contracts within the Risk Management database, providing accuracy and accessibility of critical information • Interacted with team members to achieve and maintain FRB compliance • Performed detailed reviews of documents to ensure accuracy, contributing to the overall quality assurance of processes
- OLegal SupportOutten & Golden LLPSep 2009 - Oct 2010 (1 year 2 months)• Provided crucial litigation support for plaintiffs' cases, specializing in claims related to unpaid benefits and employment fraud • Conducted comprehensive reviews of employment payroll records, timesheets, benefit computations, and floater work charts, ensuring accuracy and completeness of data • Generated and updated data spreadsheets, enabling efficient case management and data tracking • Participated in status meetings, transcribed minutes, and meticulously tracked case progress for effective communication and collaboration within the legal team
Education
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- SSoftware Testing and Quality Assurance Training
- Bachelor of ArtsDePaul University
- HCertification, Paralegal StudiesHarry S. Truman College of Chicago