Victoria Luna Operations & Program Coordination | People Experience |

Licensed Clinical Psychologist

Selfemployed

Jan 2025 - Current (1 year 9 months)

Provide individual psychological assessment, intervention, and ongoing follow-up, developing strong active listening, communication, problem-solving, and relationship-management skills.
Manage sensitive and confidential information with professionalism, discretion, and ethical responsibility.
Adapt communication and intervention strategies to different individual needs, contexts, and behavioral patterns.

Executive Virtual Assistant (CEO + COO)

Digital Executive

Sep 2024 - Apr 2026 (1 year 8 months)

Provided remote administrative and operational support to teams and clients, managing dayto-day tasks across multiple priorities.
Managed schedules, calendars, emails, documentation, follow-ups and information, ensuring timely completion of requests.
Coordinated communication with internal teams, clients and external stakeholders, keeping people informed and aligned.
Maintained organized records and spreadsheets, ensuring accuracy and attention to detail.
Proactively followed up on pending tasks, identified priorities and resolved day-to-day operational issues independently.
Worked effectively in a fast-paced, fully remote environment, using digital tools to coordinate work and maintain productivity.
Leverag

Career Advisor

Lewagon

Dec 2023 - Sep 2024 (10 months)

Supported graduates through career development, employability training, individual guidance, and job-search follow-up.
Designed and delivered group training on CVs, LinkedIn, ATS, job-search strategies, interview preparation, motivation, and career decision-making.
Provided individual support to graduates experiencing career-related frustration, anxiety, uncertainty, and barriers to employment, adapting guidance to individual needs.
Facilitated sessions for groups of 10–50 participants and coordinated with internal teams and external partners to support the graduate experience.

Employee Relations Specialist

Softensity Inc

Sep 2022 - Oct 2023 (1 year 2 months)

Supported employees and managers across Employee Relations and People Operations, addressing employee inquiries, workplace concerns, performance situations, contracts, PTO, absences, and remote-work policies.
Coordinated with HR, Recruiting, and team leaders to gather information, assess situations, identify needs, and recommend appropriate courses of action.
Supported employee lifecycle processes including onboarding, equipment coordination, employee communications, project transitions, and offboarding logistics.
Built strong relationships with employees and managers, serving as a trusted point of contact for sensitive situations and facilitating communication between stakeholders.
Investigated employee-related situatio

Human Resources Analyst

Softensity Inc

Aug 2021 - Sep 2022 (1 year 2 months)

Plan and organize internal events and activities such as teambuilding activities and games and virtual get-togethers (after offices, virtual parties, etc).
Get together with vendors to select the one that fits best for the goal to achieve.
Listen and take the team members feedback about everything related to the company.
Support the onboarding process for new joiners and proposse continuos improvement.
Build a good rapport and relationship with the team, answering to everyday questions about HR related processes and company's policies and values.
Plan and coordinate corporative gifts and surprises to all employees in LATAM, Philippines and Europ.
Think constantly about new ways to improve the Softensity experi

Booking desk

CMA CGM

Feb 2020 - May 2021 (1 year 4 months)

Confirmation of bookings (special cargo, DRY, and Reefer).
Handling of IMO documentation, COA, MSDS, LOI, and NO-LOI letters as per the cargo.
Tracking the booking order until its approval.
Providing assistance and advice to internal and external customers.

Customer Service

CMA CGM

May 2018 - Feb 2020 (1 year 10 months)

Customer service.
Payment control for document delivery.
Contact with colleagues from CMA CGM around the world to achieve the highest efficiency regarding the information managed by the company.
Release of export-related documentation: ED, Sea Waybill, Telex Release.
Handling of the Oracle system.

Auxiliar administrativo

CMA CGM

Jun 2017 - May 2018 (1 year)

Assisting management.
Coordinating travel and accommodation for CMA CGM personnel (both from Argentina abroad and colleagues in our country).
Processing work visas.
General reception duties and administrative tasks related to the industry.
Using Microsoft Word, Excel, Outlook, and Power Point.

L

IT Recruiter

Lighthouse Smart SA

Aug 2016 - May 2017 (10 months)

Sourced potential candidates through various channels, resulting in a 30% increase in qualified applicants
Coordinated interview schedules and communicated effectively with candidates and hiring managers, resulting in a 20% reduction in time-tohire
Assisted in the development of job descriptions and recruitment materials, ensuring alignment with hiring needs and attracting top talent
Contributed to the enhancement of recruitment processes and strategies, leading to improved efficiency and candidate experience
Participated in recruitment events and networking opportunities to expand the candidate pipeline and build relationships with potential candidates

L

HR Assistant - Internship (U.B.A. Psychology)

Lighthouse Smart SA

Dec 2015 - Aug 2016 (9 months)

• CV Screening
• Creating job posting for search advertisements.
• Data entry into the company's management system.
• Managing selectors' schedules.
• Switchboard operation.
• Contacting candidates (virtually and by phone).
• Contacting HR personnel from client companies (virtually and by phone).
• Serving as a communication bridge between the client and the applicant.
• Providing general assistance to the selectors.
• Tracking job searches.
• Conducting survey searches.

M

Assistant

MZU Estética Integral

Sep 2012 - Feb 2014 (1 year 6 months)

Switchboard operation.
Managing the schedule of the center's director and the professionals working in the office.
Telephone and virtual customer and supplier support.
Handling of Posnet (point of sale terminal).
Invoicing.
Handling of banking procedures.
Creating email marketing campaigns.
Designing graphic advertisements (for both public display and the digital realm).
Website maintenance.
Creating and maintaining the center's website on the Facebook social network (creating and designing graphic advertisements, offers, banners, contests, etc.).

Victoria Luna

About

Detail

Timeline

Résumé

Victoria Luna

About

Detail

Behavioral traits