Victoria Gmur-O’Regan

CUSTOMER SUPPORT SPECIALIST

Nutrisense

Nov 2022 - Jul 2023 (9 months)

Providing specialised customer support in areas of Billing and administrational questions via E-mail and tickets. Responding to customer questions about our health products. Resolving customer complaints. Learning about new products and staying up to date with health changes. Implementing chatgpt and helping team leads.

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INTERNATIONAL MOD CONTRACTOR

ModSquad,

Jul 2020 - Oct 2023 (3 years 4 months)

Passionate customer service specialist with expertise in email, live chat, video, and social media support. Skilled in gathering and sharing customer feedback to drive product and service improvements. Experienced in diverse outsourcing projects, including social media moderation, research, technical troubleshooting, and administration. Committed to delivering exceptional customer experiences and leading teams to achieve outstanding results. Assisting management as team leader.

CUSTOMER SERVICE AGENT

5CA

Feb 2020 - Sep 2020 (8 months)

Providing customer support in various areas, including billing, technical troubleshooting, and administrative inquiries. Proficient in handling customer interactions through email, calls, and tickets. Skilled at responding to customer questions and resolving complaints effectively. Quick to familiarize myself with new products and services as they are introduced, ensuring comprehensive knowledge for assisting customers. Additionally, I have actively supported management in achieving organizational goals.

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RESEARCH ANALYST

Thomson Reuters,

Nov 2017 - Jul 2018 (9 months)

Responsible for conducting analytical in-depth research to support the needs of the team. Identifying, capturing and managing regulatory and reputational risk to reduce incidents of financial crimes such as money laundering, fraud, and corruption. Existing database maintenance.

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EXECUTIVE ASSISTANT

Von Ehrenberg AG,

Feb 2016 - Apr 2017 (1 year 3 months)

Assisting the CEO with Taxes, Finances and bookkeeping. General office work and correspondence via E-Mails/Telephonically in German and English language. Paying and managing payslips and invoices. Ordering and sorting office materials. Scanning of documents and sending them to the respective clients/businesses. Management of confide ntial files. Welcoming of guests in English and German. Handling of various Back office tasks

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CUSTOMER CARE REPRESENTATIVE AND TEAM LEAD

TELEPERFORMANCE,

Aug 2013 - Jun 2014 (11 months)

Experienced team leader skilled in determining customer needs thr ough calls, live chat, and email. Provides expert advice, support, and information on products, services, and invoices. Proficient in solving technical p roblems in both German and English. Drives high customer loyalty through retention and new sales. Efficiently manages customer data, invoices, and completes diverse BackOffice projects.

Victoria Gmur-O’Regan

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