Victoria Diaz
About
Detail
Content Moderator @ TP | Ensuring compliance in content moderation , Multitasking
Texas, United States
Résumé
Jobs
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Content ModeratorTPJan 2025 - Current (1 year 9 months)-Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
-Participate in frequent refresher training to always implement correct policies
-Comply with the performance indicators or parameters defined by the specific client's operation
-Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
-Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
-Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
-Participate in continuous training- Guest Service RepresentativeEvolveNov 2021 - Oct 2024 (3 years)Answer an average of 70+ inbound calls, chats, emails, and text messages per day, ranging from simple requests to booking the actual guest. Simple request include knowledge of the properties and more complex request would include canceling the booking and/ or refunding.
• Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, and Adherence goals established by our department and company.
• Make and average of 20+ outbound calls, chats, and emails to guests and owners, regarding issues, questions, and/or concerns. - TWarehouse AssociateTarget Distribution CenterAug 2021 - Nov 2021 (4 months)Packer:
• Move individual cartons on a packing station table and opening the carton with a case cutter instrument
• Visually check the product for specific information, as well as perform random quality checks on these
items.
• Quickly, safely and efficiently handle product to ensure the accurate processing of merchandise to
our stores.
Lead Feeder:
• Make sure each side has the correct cages
• Make sure the feeders get the correct cages in order
• Plan out what the teams will do once they run out of product
• Inspect boxes and cages to make sure they are not damaged - Line LeadRuss Davis Wholesale IncOct 2020 - Jul 2021 (10 months)• Count amount of containers of product for the day
• Get production lines set up for the day
• Make sure my production line is well stocked throughout the day
• Ensure that orders are completed for the day
• Carry product to production line, 50lbs-60lbs
• Help cutters cut product when needed
• Assist in production line when needed
• Ensure product isn’t rotten or damaged before sending out
• Verify that product has the correct sales date and name
• Utilized CRM skills to effectively communicate with truck drivers and head management, ensuring accurate product type and quantity for daily operations, which contributed to seamless production flow and order fulfillment. - THostessThe Wines Of ColoradoAug 2020 - Oct 2020 (3 months)•Welcome guests in a warm and friendly manner.
•Assisting guests with their dining needs.
•Seat guests and manage the seating chart.
•Monitors restaurant activity to determine seating and dining flow.
•Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
•Performs opening and closing duties, as needed. Following duties included but were not limited to: cleaning restrooms, cleaning tables and chairs, wiping down counters, sweeping and mopping the floors, restocking kitchen essentials.
•Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
•Helps fellow team members and other departments wherever necessary to maintain positiv - STemp. AgencySouthwest StaffingJan 2011 - Dec 2019 (9 years)Receptionist, Healthcare insurance associate MEDICARE, DirectTv Sales representative & Customer Support Specialist, El Paso County Coliseum Even Center.
Education
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- SHigh School DiplomaSocorro High School