Victória Costa Castro Trilingual Talent Acquisition | Tech Recruiter |

Talent Solutions Architect

Beecrowd

Jun 2024 - Sep 2024 (4 months)

Responsible for the design and implementation strategy of the Zoho ATS, which would include everything from receiving candidates' resumes to sending offers using AI; automating the process so that we could deliver shortlists before the proposed SLA to the client; 72% improvement in feedback from candidates regarding the process; combining Zoho with Power BI to extract data in order to improve KPIs; feedback culture for 100% of candidates; winning more international clients due to the speed and ease of the built process; implementing an API focused on Diversity and Inclusion, generating 28% more hires from these groups.

T

Senior Talent Acquisition

TopCall

Jan 2024 - Current (2 years 4 months)

Responsible for the end-to-end hiring process for the Tech and Customer Service areas, focusing on countries in Europe, LATAM and North America; implementation from scratch of the ATS CleverStaff and Indeed, for improved search for candidates and data recording; weekly analysis of KPIs to ensure that hiring follows the SLA; preparation of technical opinions so that stakeholders can make informed decisions; meetings with the LATAM team to define next steps and align processes; and training and development of HR partners on D&I, good practices and labor laws

Senior Talent Acquisition

ID Logistics

Apr 2022 - Jan 2024 (1 year 10 months)

Key person for the end-to-end process of various seniority levels and areas, such as HR, Payroll, Tech, Marketing and Logistics; support to managers in preparing job descriptions and aligning expectations; implementation from scratch of the ATS Gupy system for 28 branches nationwide; conducting interviews in Portuguese, English and Spanish for LATAM countries and for the branch in Paris; preparation of technical opinions; development of training on Diversity, Equity and Inclusion; holding internal and external corporate events; responsible for Internal Marketing; implementation from scratch of a program for hiring young apprentices and interns from minority groups or in socially vulnerable groups and onboarding of new employees.

O

Talent Acquisition

OLIVER Latin America

Jun 2021 - Apr 2022 (11 months)

Responsible for the end-to-end process of vacancies in areas such as Communication, Marketing, Advertising, HR, DP, Tech and Payroll using ATS such as Greenhouse, LinkedIn Recruiter, Catho and social networks; responsible for hiring in LATAM and North America; conducting interviews in English, Portuguese and Spanish; entering data into the system to obtain reports and KPIs; implementing a feedback culture, where 100% of candidates received humanized feedback; training recruiters and managers on good practices in recruiting and retaining talent; leader in creating Diversity and Inclusion programs for all levels and areas at a national level (with allocation of these talents to international clients). Success story: Increase in hiring of 35%

HR Analyst

Amazon

Jun 2020 - Jun 2021 (1 year 1 month)

In charge of assisting over a thousand employees and managers with questions about Benefits, Payroll, R&S, T&D and labor laws; recruitment end-to-end for tech, non-tech, back-office, strategic and operational positions for all levels and areas; responsible for analyzing gaps in the area and providing training, both for employees and managers, such as sick leave from the INSS, how to understand payroll and good business practices; carry out investigations, together with the Legal team, for cases of sexual and moral harassment, being the interpreter in conversations between Mexican lawyers and Brazilian employees, as well as preparing an opinion in English or Spanish; constant conversations with the Union and the Ministry of Labor to align ne

HR Assistant

Microsoft

Jan 2020 - Jun 2020 (6 months)

TEMPORARY PROJECT - With the aim of updating the contracts of all Microsoft employees, around three thousand around the world, after there was a change in the national Labor Laws. After finishing this step in record time, I helped with the purchase of benefits such as meal vouchers, onboarding new employees, recruitment end-to-end for tech, non-tech, back-office, strategic and operational positions for all levels and areas.

HR Operations Analyst

Roche

Aug 2019 - Nov 2019 (4 months)

TEMPORARY PROJECT - In charge of Payroll in Argentina, entries, promotions and dismissals; responsible for keeping movements always updated so that they were reflected in the Workday system; negotiation with Argentina regarding when the employee can be dismissed; assistance in interviews in Argentina for hiring people for HR. ACHIEVEMENTS: - Creation, together with IT, of a chatbot to answer questions from employees without them having to go to the HR desk. In less than three months we had already trained the robot with more than 14,000 responses.

C

Psychology Intern

Colégio Vital Brazil

Apr 2018 - Aug 2018 (5 months)

In charge of applying tests for children aged 11 to 15 who had a disability, giving them the same opportunity as others to take the test; when necessary, provide support to the teacher, in the classroom, to ensure that the student with a disability was learning or taking notes correctly; supervising children with disabilities at break, making sure they were eating properly or playing safely. At the end of the day, a report was made so that the guardian knew what happened during the day and whether the child was able to benefit from it.

HR Intern

SAP

Apr 2017 - Apr 2018 (1 year 1 month)

Responsible for making new work contracts for interns and keeping existing contracts always up to date; in charge of preparing documentation such as admission, dismissal, vacation, sick leave and hiring bonus; shadowing with the areas of Recruitment and Selection, Mobility, Benefits and Payroll. ACHIEVEMENTS: - In Mobility, we managed to bring six Indian sellers to the country, teaching them about the culture, renting houses that were in line with their religious and cultural beliefs; - In Recruitment and Selection, we managed to release the budget for more than 35 hires; - In Benefits, we managed to increase the meal allowance so that employees could eat better in a region that was normally expensive.

V

Psychology Intern

Vittude

Jan 2017 - Apr 2017 (4 months)

With the birth of the tool, it was necessary to make telephone contact with psychologists across the country in order to explain the tool and ask them to join, aiming to have more patients; write a welcome letter for each new psychologist, as well as sending a booklet with questions, to offer support when we were not online; assistance to the Marketing team for new ideas for external advertisements and website improvements.

Victória Costa Castro

About

Detail

Timeline

Résumé