Victoria Adiabokpa

Customer Care Representative/Telesales.

M-KOPA

Feb 2024 - Current (1 year 5 months)

• Handling volume of chats, resolving customers complaints, queries and providing resolutions. • Providing excellent customer service and meeting or exceeding sales targets • Generating leads, retaining existing customer and maintaining accurate records • Staying up-to-date with product knowledge and collaborating with colleagues • Product Activation.

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Telesales Agent.

AOCSchegen(EducationalConsultingfirm)

Sep 2023 - Feb 2024 (6 months)

• Generated leads through outbound calls, promoting Schegen's educational consulting services and conducting needs assessments to understand clients' goals. • Presented services, addressed objections, and closed deals, highlighting Schegen's benefits and value proposition. • Met/exceeded sales targets, converting leads into paying clients, and maintained accurate CRM records. • Collaborated with colleagues, sharing best practices, industry insights, and market trends to drive team success. • Achieved high conversion rates, providing exceptional customer service, and maintaining a robust pipeline ofqualified leads. • Stayed updated on industry trends, competitor activity, and educational sector developments. • Continuously refined sal

Cusomer Success Representative

MONIEPOINT

Jul 2023 - Aug 2023 (2 months)

• Provide timely and effective support. • Onboard new customers, retain existing customers and maintain accurate records. • Upsell and cross-sell products and services. • Collaborate with colleagues and meet or exceed performance targets

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Customer Service Call Centre Agent

IQI TECHNOLOGY (EKEDC)

Nov 2022 - Jul 2023 (9 months)

 Answered an average of 50 customer queries everyday, managed customer inquiries with professionalism and empathy resulting in an overall customer satisfaction.  Provided timely and effective customer service, handled inbound and outbound calls responding to customer inquiries according to company protocol, and escalated calls to appropriate team members when needed.  Facilitated resolutions of customer inquiries for a varied customer base using established procedures, systems, and tools.

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Business Developer

KYOSK DIGITAL SOLUTIONS

Jun 2021 - Sep 2022 (1 year 4 months)

 Researched and identified new market opportunities, and developed strategies for gaining access to lucrative accounts.  Developed a sales and marketing framework, leading to successful generation of additional revenue streams for the company.  Negotiated and successfully closed multiple enterprise-wide deals, totaling 2.5 million in revenue for the company which resulted in an increase in market share.

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Customer Service Call Centre Agent

ISON-BPO (Spectranet Process),

Jul 2019 - Jan 2021 (1 year 7 months)

 Assisted customers with product inquiries through an inbound call center system, handled an average of 50 calls per day, and surpassed set KPIs, with 98.5% customer satisfaction ratings and 95% call resolution rates.  Resolved escalated customer complaints by providing a courteous, understanding and empathetic approach while ensuring customer satisfaction and adherence to company policies and procedures  .Answered customer queries in a professional manner and delivered quality service actively listening, gathering customer information, providing prompt resolution, and documenting all exchange activities.

Victoria Adiabokpa

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Victoria's behavioral traits
Victoria's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.