Victoria

Senior Business Process Support Specialist

Internova Travel Group

May 2023 - Current (3 years 2 months)

• Collaborated with cross-functional teams to develop innovative solutions for complex challenges, driving continuous improvement efforts. • Responsible for recording daily deposit information and cash application to apply towards open accounts receivable in the travel back office system (Trams) • Monitors, audits and checks all documents, especially client deposits and applying invoices for accounts receivable to ensure required information is received and entered into the accounting system on a timely basis to allow commission payouts to be done on time. • Reconcile supplier commission payments in Trams, research all discrepancies with travel associates, respond to inquiries from internal and external parties.

PTP Analyst

Tata Consultancy Services

Aug 2021 - May 2023 (1 year 10 months)

• Facilitated seamless company transition through comprehensive Due Diligences and Knowledge transfer sessions • Expertly managed entry of national invoices, ensuring accuracy and compliance • Streamlined import processes and customs controls to optimize supply chain efficiency • Oversaw employee expense reporting, enhancing financial accuracy and control

A

Paralegal

Araujo Abogados

Mar 2019 - Dec 2019 (10 months)

• Provided expert legal representation in court proceedings to ensure favorable outcomes • Drafted compelling legal documents and pleadings to support case strategies • Managed procedural workflows and deadlines to ensure compliance and efficiency • Oversaw fee management and payments, optimizing financial operations

M

Customer Support

Montevideo Shopping

Mar 2017 - Mar 2019 (2 years 1 month)

• Respond promptly to customer inquiries via phone, email or chat to ensure satisfaction • Resolve customer issues efficiently by identifying problems and providing appropriate solutions • Maintain detailed records of customer interactions, transactions and feedback for future reference • Follow company policies and procedures to ensure consistent and compliant support • Update customer account information accurately, and securely in database • Follow up with customers to ensure their issues are fully resolved and satisfied

About

Detail

Timeline

Résumé