Victor Green

Lead Salesforce Business Analyst and CRM-A

Capgemini

Nov 2024 - Current (1 year 11 months)

• Working for the Automotive Sector having 4 developers under my wing and collaborating directly with the QA team. Learning about the business, identifying opportunity areas, grooming user stories and proposing enhancements are some of my responsibilities, as well as having daily standups, redefinement sessions, grooming, sprint planning and retrospective sessions. Currently handling the implementations for CRM-A and the Experience Cloud Sites in the NA region.

Sr. Analyst | IT Release and Deployment

Baxter International Inc.

Dec 2021 - Aug 2024 (2 years 9 months)

• Handled work in America time-zone for many different countries such as the US, Canada, Mexico, Colombia, Brazil, and few others. Supported DevOps team with over 5+ new major releases. Experienced BA role handling multiple tasks, gained Azure DevOps experience, gained Tableau experience to visualize data and make improvements thanks to the information/data gathered, worked closely with stakeholders and a Developer/Admin team. Results: Reached the proposed goals and have the deliverables fully ready on time.

Analyst | Commercial IT

Baxter International Inc.

Mar 2020 - Nov 2021 (1 year 9 months)

• Developed Apex and Aura Components. Started working part-time with the Support/DevOps team to help with support tasks/incidents and new major releases. Usage of the following: Objects, Record Types, Layouts, Labels, Relationships, Validation Rules, Apex, Workflows, Process Builder, User Management, Roles, Profiles, Data Management. Results: Case Management project development for Renal Therapy Services area. Presented a Chatbot/Live Chat POC to stakeholders. Worked in the development and creation of a portal for technical services for the UK, and ANZ.

Jr. Analyst | Commercial IT

Baxter International Inc.

Mar 2019 - Feb 2020 (1 year)

• Joined a brand new team that implemented Agile (SAFe) workflow to develop a Case Management project for LATAM customer services call center. Frequent contact with PMs, PO, Managers for PI Planning. Usage of the following: Apex, Debug Logs, Objects, Record Types, Layouts, Labels, Relationships, Validation Rules, Workflows, Process Builder. Unit testing was made to validate developed functionalities. Results: Mexico Cluster Case Management project completion. Recognition for being an important part of the implementation and being granted a promotion.

Internship | Commercial IT

Baxter International Inc.

Aug 2018 - Feb 2019 (7 months)

• Started getting trained in Salesforce CRM, separated in two different paths, developer path and administrator path. Learned many tools such as LEX, Classic, Objects, Layouts, Labels, Relationships, Validation Rules, Apex, Reports, Dashboards, Workflows, User Management, Roles, Profiles, Packages, Data Loading (Import, Export, Insert, Update, Delete, etc.), Workbench. Results: Developed a POC that I presented to different co-workers; this helped me landing my FTE role.

J

| Firmware Engineer

JR Security Systems

Jul 2018

on Security • One month internship abroad in Spain, worked as a Firmware Engineer in R&D area developing a new "alarm" type product to detect and avoid potential snatching. This involved software development, 3D modeling, electronic design, pairing system development, among others. Results: Virtual design completed + 3D printing design started production

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Victor Green

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