Production Support QA Engineer with 7+ years of experience supporting enterprise applications across distributed international teams. Specialized in L2 production support, incident triage, SQL data validation, API analysis, and release validation within Agile environments. Strong background in troubleshooting complex production issues, analyzing logs and backend data, coordinating with development and DevOps teams, and ensuring application stability under defined SLAs. Experienced in leading QA initiatives, mentoring team members, and improving operational processes across multi time zone environments including Canada and Bosnia. Calm, analytical, and methodical under pressure, with proven ability to manage multiple incidents simultaneously while maintaining high communication standards and structured documentation practices.