V
Vicky Gupta
About
Detail
Jharkhand, India
Contact Vicky regarding:
work
Full-time jobs
Starting at
USD1.7k/month
Résumé
Jobs
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Support SpecialistLingaroMar 2025 - Current (1 year 4 months)- Support Engineer - Data And AnalyticsMphasisDec 2021 - Jun 2024 (2 years 7 months)Delivered top-tier email and Zoom support to enterprise clients, focusing on complex data warehousing, database management, and cloud services issues. Partnered with internal and external engineering teams to identify and resolve complex technical issues, achieving a 40% reduction in resolution time. Authored and updated knowledge base articles, reducing support load and enhancing product scalability. Engaged in root cause analysis and provided workarounds for MySQL, cloud integration, and data management issues, driving a 20% improvement in customer satisfaction. Conducted in-depth root cause analysis, implemented workarounds for product bugs, and effectively communicated feedback to the product and engineering teams.
Education
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- CBachelor of TechnologyCollege of Engineering BhubaneswarApr 2016 - May 2020 (4 years 2 months)
Projects (professional or personal)
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- IInternal POC for Cloud Performance and Data Pipeline Optimization.Nov 2022 - May 2023 (7 months)About the Project:Led a Proof of Concept (POC) to optimize cloud performance and data pipelines, focusing on identifying bottlenecks, enhancing system efficiency, and ensuring seamless data integration and processing across cloud and on-premises environments.
- CCloud Support Services for Enterprise ClientsMar 2022 - Nov 2022 (9 months)About the Project:Provided technical support to enterprise clients using open-source and AWS cloud services, focusing on troubleshooting data integration issues, optimizing cloud and on-premises infrastructures, and ensuring seamless data replication across various platforms.