V

Vic Kothari

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Texas, United States

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Résumé

Jobs verified_user 0% verified
  • Flywire
    Technical Support Engineer
    Flywire
    Jan 2020 - Current (6 years 10 months)
    • Maintained high client satisfaction by consistently meeting SLAs through quick response times and proactive resolution, helping build trust and long-term customer relationships. • Acted as a trusted partner to clients, guiding them through technical troubleshooting, SaaS integrations, and product adoption. • Generated multiple Ad-hoc reports using SQL bridging the reconciliation request gap between the client and our services. • Working an average of 20-25 tickets on a daily basis and providing top tier support to customers across multiple hospitals. • Served as a technical liaison between customers, Product, and Engineering teams, escalating complex issues, streamlining workflows, and championing customer feedback for continuous pro
  • Champion Healthcare Technologies
    Product Support Engineer
    Champion Healthcare Technologies
    Oct 2018 - Dec 2019 (1 year 3 months)
    • Providing application/customer support cases in regards to the company's proprietary tissue and implant tracking software. • Closely working with the senior developer and technical writing team to build the help center for the next build. • Running database queries in regards to providing resolution for customer support cases(PhPMyAdmin). • Initiating custom queries to run monthly and yearly report requested by customers. • Troubleshooting, and solving proprietary application issues with the support team. • Working closely with the development team for any application enhancement requested by customers. • Configuring and setting up new laptops for new engineers and support members. While Complying with company's software and best p
  • C
    Desktop Admin / Software Engineer
    Climate Pros Inc
    Jan 2018 - Apr 2018 (4 months)
    • Providing internal IT support in regards to technical issues encountered by the internal employees of the company. • Troubleshooting, and solving proprietary application issues while co-ordinating with field techs. • Setting up laptops and adding them to the domain for new hires. Using best practices • Setting iPhones and tablets for new field service technician. • Providing phone call support to customers in case of priority 1 issues. • Built a google maps project using batch geo. • Handling 10-15 tickets on daily basis. Documenting technical solutions for issues occurring for the first time, while working along with other team members. • Assisting and training new IT hire and familiarizing them with the application.
  • C
    Software Support Engineer
    Cleo Communications
    Apr 2017 - Mar 2018 (1 year)
    • Support for managed file transfer across three products. • Troubleshooting, debugging and solving technical issues on communications done over AS2, FTP, SFTP, RNIF, FTPs, Web services. • Generating encryption certificates required for SSH, AS2 and SSL. • Implementing javascript and css in regards to any enhancement requested by the customers. • Providing phone call support to customers in case of priority 1 issues. • Escalating cases to Tier 2 in regards to issues which require deeper technical investigation.
  • A
    Support Engineer
    ADSI
    Nov 2016 - Feb 2017 (4 months)
    • Product Support. • Database configuration, Software installs and scripting. • Provide technical support and troubleshooting via phone, email, chat, and walk-up for all computer hardware, software, and peripherals supported by Corporate Technology (includes local and remote users across the country and worldwide). • Applying custom shipping rate update for each client within the application using xml. • Maintaining and configuring database using sql server and sql server management studio. • Document, track, and monitored each incident to ensure timely completion, maintained ownership through resolution. • Source code documentation, ticket escalation and assisting senior engineers in project implementation.
  • Devry University
    Sr. Project Senior Developer
    Devry University
    Jul 2016
    • Developed a 2D Style side scrolling game called "Zany Bird" in java for Windows • Implemented coding, designing and framework from scratch using the IDE NetBeans. • Added various functionalities and interfaces which could further be used to implement changes to the game as per client's request. • Contributed towards designing the UML class diagram for the application
  • Tech Mahindra
    Software Support Engineer
    Tech Mahindra
    Apr 2014 - Nov 2016 (2 years 8 months)
    • Contributing to a project on VOLTE IMS regression testing • Diligently perform duties as Media Gateway Control Function tester while coordinating with fellow testers and Project Manager. • Traveled to over 5 states in checking and testing the competency of different markets prior to VOLTE launch • Associated part of a testing on 7 3G devices known as Calico 2.5 testing • Working on new and various Access Point Networks pertaining to over 25 different markets and zones • Experience as UMTS/4gLte Optimization Engineer in pre and post processing of cluster data and analysis on the QoS for UMTS • Experience as RF Engineer in data collection (Indoor/ Outdoor) and analysis of UMTS and WCDMA and 4gLte networks.
  • H
    RF Drive Test Engineer/Field Support Coordinator
    Hasati Telecommunications
    Dec 2013 - Mar 2014 (4 months)
    • Performed drive testing; tested modes in Voice over LTE • Tested various call modes such as M2M, M2L, MOT, DV; Long calls and short calls • Kept a track of positive MOS values, attenuation and call drops during the route • Daily average setup of 22 devices • Software Competencies in Microsoft Street and trips, Android pre configuration • Attended out of state trainings for Drive testing purposes • Providing technical support and managed 20 teams simultaneously while in role as a Field Support Coordinator • Knowledge of networking protocols TCP/IP, 802.x, VLAN, MPLS, VoIP, • Became highly skilled in Data Collection and analysis of cellular phone networks: GSM, GPRS, EDGE, WCDMA, CDMA 1X, UMTS, HSPA, EVDO, 4G Wimax, 4G LTE, Map Rea
  • Holiday Inn
    Front Desk
    Holiday Inn
    Aug 2013 - Nov 2013 (4 months)
    • Dealt with an average of 50 guests on daily basis as my position as customer representative. • Used my interpersonal and communication skills to handle requests and solve issues • Working with a property management system software and 3 other associates made me proficient in taking issues as a team.
  • R
    IT Help Desk
    Rodeway Inn & Suites & America's Best Inn
    Jun 2012 - Aug 2013 (1 year 3 months)
    • Used various client related software and working them out with potential end user. • System troubleshooting, formatting/reformatting operating system • Installation/removal of hardware
Education verified_user 0% verified
  • B
    B.S.C in Computer Information Systems
    Jan 2012 - Jul 2016 (4 years 7 months)