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Information Technology Specialist

Venn

Feb 2024 - Current (2 years 6 months)

Remote support: Deliver Tier 1 remote technical support to a high-security client base, specifically within the banking and financial services industries as for other industries. Tenant & Identity Management: Administer multi-tenant environments, overseeing Microsoft 365 tenant configurations, granular permissions, license provisioning, and MFA enforcement. Network Performance Tuning: Diagnose and resolve complex ISP-related latency and jitter issues using advanced diagnostic tools to ensure stable VoIP and VDI performance for remote users. Endpoint Compliance & Security: Manage device compliance posture for mixed fleets of Windows and MacOS devices; remediate security policy failures to ensure endpoints meet rigorous compliance standards.

Field Technician & Technical Support Specialist

freelance

Feb 2018 - Feb 2024 (6 years 1 month)

Provided on-site technical support and field services for enterprise clients including CHEP, AbbVie, SC Johnson, Telecom Argentina, and BioMarin. IT Operations: Led local teams in inventory management (inbound/outbound) and provided end-user support for hardware and software issues. Infrastructure Projects: Managed IP phone configuration, corporate Windows OS installations, and network troubleshooting. User Training: Delivered Knowledge Transfer (KT) to new hires regarding computer usage, ticketing platforms, and VPN configuration. Remote Solutions: Supported mobile offices and home-working environments.

B

IT Specialist

Borinquen Health Care Center

Network Administration: Managed all network hardware (routers, switches, hubs, UPS) and administered servers including email, file, print, and backup systems. Policy Implementation: Established and executed IT operational policies, identifying opportunities to improve infrastructure efficiency. Asset Management: Oversaw procurement and lifecycle management of computer equipment, network components, and peripherals. Security & Maintenance: Managed security solutions (Firewalls, Anti-virus) and performed routine system backups.

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Bank IT Specialist

Coconut Grove Bank

Core Banking Support: Managed user setups, profile maintenance, and software upgrades for the core banking system. Print Management: Administered print queues and maintained functionality for Xerox, Toshiba, and HP devices.

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