V

Verónica Ferreira

About

Detail

Customer Service Advisor
Bogota D.C., Colombia
Contact Verónica regarding: 
work
Full-time jobs
Starting at USD1.2k/month

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Intouch
    Customer Service Representative
    Intouch
    May 2023 - Current (3 years 6 months)
    Handle partner questions and guide them through extranet Handle requests over Emails and calls. Check documentation to approve new listings
  • 2
    Customer Service Representative
    247 Intouch
    May 2022 - Feb 2023 (10 months)
    Handle customer questions and complaints Plan course of action to solve cases through tickets Check some documents to provide accurate solution Identify Gaps in the system and advise solutions
  • Contact Point 360
    Billing notices Representative.
    Contact Point 360
    Jul 2021 - May 2022 (11 months)
    Handle customers questions and complaints Identify problems and advise solutions Get in contact with providers in behalf customers Manage customers accounts and Information Handled 350+ Email, tickets and chat queries weekly from English speaking customers in USA Employee of the month 2 x per QA scores