veronica seward

veronica seward

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Business Analyst Lead - at Monks
Argentina
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Résumé

Jobs verified_user 0% verified
  • Monks
    Business Analyst Lead
    Monks
    May 2024 - Current (2 years)
    - Lead, mentor, and manage a high-performing business analysts team, fostering a collaborative and results-driven work environment. - Align business solutions with company goals by analyzing requirements and implementing strategic, value-driven processes. - Analyze and optimize processes, identifying improvements and adapting systems to automate and enhance efficiency. - Lead complex, high-impact projects, ensuring seamless execution and measurable results. - Collaborate closely with delivery teams to implement functional and technical designs, overseeing Quality Assurance (QA) and UserAcceptance Testing (UAT). - Document processes and system configurations (flow diagrams, technical specifications, acceptance criteria ...)
  • Monks
    Business Analyst
    Monks
    Dec 2022 - May 2024 (1 year 6 months)
  • N
    Operations Analyst
    New Garden Villares SAC
    Jan 2020 - Dec 2022 (3 years)
    Specialty foods importer, exporter and local distributor company - Coordination with other in-house departments and vendors/suppliers, organizing and tracking project requirements and deadlines. - Have a clear vision of the companies objectives, keeping them as a priority in the implementation of each project. - Evaluate and quantify results implementing the necessary tools and techniques. - Conflict resolution. - Understand the clients needs and transmit them within the firm to ensure client satisfaction and loyalty. -Responsible for early identification of issues, determining potential resolutions, communicating status, tracking and resolving them in a timely manner.
  • Banco Comafi
    Customer Experience Representative
    Banco Comafi
    Jan 2018 - Jan 2020 (2 years 1 month)
    - Act as the customer’s main point of contact. - Tracking of results in order to improve performance regarding commercial quotas. - Identify and mitigate customer churn risk and maintain existing customers. - Communicate effectively to all levels of the organization.
Education verified_user 0% verified
  • Universidad Empresarial Siglo
    Licienciatura, Administración de empresas
    Universidad Empresarial Siglo
    Jan 2023 - Jan 2025 (2 years 1 month)
  • University of Buenos Aires
    Licenciatura, Administracion de empresas
    University of Buenos Aires
    Jan 2018 - Jan 2023 (5 years 1 month)
  • S
    Bachillerato bilingüe con orientación en las Ciencias Naturales
    St Marks School
    Jan 2004 - Jan 2017 (13 years 1 month)
Projects (professional or personal) verified_user 0% verified