Veronicah Ndung'u

Veronicah Ndung'u

About

Detail

Nairobi County, Kenya

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Foundation Marketing
    Senior Operation Coordinator
    Foundation Marketing
    Jun 2025 - Current (1 year 5 months)
  • Athena
    Executive Assistant
    Athena
    Oct 2024 - Current (2 years 1 month)
    Manage CEO’s inbox and calendar with 95%+ accuracy, optimizing over 50+ weekly appointments and reducing scheduling conflicts by 30%
    Coordinate 100+ monthly cross-functional communications, improving executive response time by 40% and stakeholder satisfaction by 20%
    Oversee international travel logistics across 5+ countries, reducing booking errors by 25% and saving 15% in travel costs
    Prepare 10+ weekly reports, decks, and briefing materials that directly inform high-stakes executive and investor decisions
    Maintain 100% confidentiality and regulatory compliance for executive records, contracts, and sensitive financial documents
    Drive operations planning and talent coordination, contributing to 3 successful hiring r
  • R
    Executive Assistant
    Rafiki Microfinance Bank
    Apr 2024 - Sep 2024 (6 months)
    Managed complex executive calendars, reducing scheduling conflicts by 20% and streamlining daily workflows

    Arranged international travel, optimizing itineraries and cutting costs by 10%

    Coordinated 50+ high-level internal and external meetings, managing logistics and post-meeting documentation

    Maintained executive financial records and processed expense reports with 100% accuracy

    Designed and implemented a Notion-based workflow system, increasing task tracking efficiency by 15%
  • H
    Customer Service Officer & Insurance Underwriting
    Healthwatch insurance agency
    Mar 2022 - Aug 2023 (1 year 6 months)
    Processed 100+ monthly insurance policy applications, reducing underwriting errors by 20%

    Resolved client queries with a 90% first-contact resolution rate, boosting customer satisfaction scores

    Facilitated claims processing, shortening resolution timelines by 25% through improved case tracking

    Organized travel and logistics for risk assessment teams, reducing coordination costs by 15%
  • CCI Global
    Customer Service Representative
    CCI Global
    May 2021 - Feb 2022 (10 months)
    Handled high-volume inbound and outbound communications, improving satisfaction scores by 87%.
    Delivered support via phone, chat, and social media to ensure a consistent customer experience.
    Collected and analyzed customer feedback to identify recurring issues and recommend service enhancements.
Education verified_user 0% verified
  • Woolf
    Master of Business Administration - MBA, Business Administration and Management, General
    Woolf
    Jan 2025 - May 2025 (5 months)
  • Maseno University
    Bachelors of Science (Earth science)with IT, Hydrology and Water Resources Science
    Maseno University
    Aug 2016 - Apr 2021 (4 years 9 months)