Verónica León

Verónica León  new_releases

About

Detail

Psychologist | Operations | Customer Success
Buenos Aires Province, Argentina
Contact Verónica regarding: 
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Internships
Open to unpaid internships

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Agent Launch
    Sr. Account Manager
    Agent Launch
    Jan 2022 - Dec 2023 (2 years)
    - As a Sr. Account Manager, I effectively manage a diverse book of clients, serving as their primary point of contact through various communication channels, including direct messages, calls, texts, and video calls.
    - I prioritize maintaining and nurturing client relationships based on mutual respect, high-quality service, expectation setting, and coaching, ensuring that clients feel supported throughout their journey.
    - My responsibilities also include the maintenance of internal client systems and the onboarding and training of new team members, fostering a collaborative environment.
    - I build and refine internal operations, processes, and standard procedures to enhance efficiency and client satisfaction.
    - Additio
  • Overcome the Barrier INC
    Customer Success Manager
    Overcome the Barrier INC
    Jan 2021 - Dec 2021 (1 year)
    - Inbound and outbound calls to potential new customers.
    - Achieve excellent customer service and proactively respond to clients queries.
    - Upgrade and renew clients.
    - Performs database and record keeping activities in CRM.
    - Promote customer retention through regular personalized follow-ups.
    - Operational support to all internal teams.
    - Providing advice on purchasing products or services.
    - Pree screening applications, and preliminary interviews.
  • O
    Manager
    On Tap Craft Beer
    Dec 2018 - Jun 2020 (1 year 7 months)
    - Responsible for responding to emergencies and customer complaints during the shift.
    - Serve as a point of contact between the rest of the team and management.
    - Serve as a point of contact between the rest of the team and management. ⋅
    - Responsible for producing daily sales reports.
    - Leadership and general coordination of the work team.
    - Responsible for stock managing and dealing with suppliers
  • United Nations
    Administrative Assistant
    United Nations
    Apr 2017 - Oct 2017 (7 months)
    - UN National Stress Counselour Administrative Assistant (Venezuela)
    Organizational support in group training on topics such as stress management, work environment, time management, among others.
    - Email and personal agenda management.
    - Provide technical support and help with the general flow of the meetings
    - Aid on reports redaction and assembling presentations.
Education verified_user 0% verified
  • Universidad de Buenos Aires
    B.A Psychology
    Universidad de Buenos Aires
    Mar 2019 - Dec 2025 (6 years 10 months)
  • D
    Diploma Marketing Management