J

Jesús David Vergara Hernández

About

Detail

International business professional
Cali, Valle del Cauca, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Health Supply 770
    CUSTOMER SERVICE REPRESENTATIVE
    Health Supply 770
    Aug 2024 - Current (2 years)
    ▫ Asses client needs based on current objectives, supply and demand, and seasonable variables.
  • Foundever
    CUSTOMER SERVICE REPRESENTATIVE
    Foundever
    Aug 2023 - Jun 2024 (11 months)
    ▫ Place orders according to customer's needs for replacement parts and accessories they need to resolve the issues they were having with our machines. ▫ Take payments and collect payments behind. ▫ Identify and assess customer's needs to achieve satisfaction. ▫ Build sustainable relationships and trust with customer accounts through open and interactive communication. ▫ Provide accurate, valid, and complete information by using the right methods or tools. ▫ Meet personal and customer service team targets. ▫ Handle customer requests, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Additionally, I utilized monitoring skills to track customer inquiries regarding order status, ensuring
  • F
    DISPATCHER ASSISTANT
    FLAGSHIP TRANSPORT
    Apr 2021 - Aug 2023 (2 years 5 months)
    ▫ Responsible for overseeing all aspects of supply chain management, ensuring the flow of raw materials and final products from suppliers to retailers and customers. ▫ Manage orders and coordinate stock of materials and equipment to ensure the company has everything needed. ▫ Ensure premises, assets and communication ways are used effectively ▫ Utilize logistics IT to optimize procedures ▫ Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements ▫ Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs ▫ Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction ▫ Plan and track the shipment of final products
  • I
    ADMINISTRATIVE ASSISTANT
    INTERNATIONAL MARRIAGE AGENCY
    May 2019 - Mar 2021 (1 year 11 months)
    As an Administrative Assistant, I was responsible for a wide range of tasks that ensured the smooth operation of the office. My duties included organizing and scheduling appointments, managing social media platforms such as Facebook, Instagram, and Twitter, and engaging in digital marketing efforts for the agency. I planned meetings, took detailed minutes, and wrote and distributed various forms of correspondence, including emails and memos. Additionally, I assisted in the preparation of regularly scheduled reports and developed and maintained an efficient filing system. I updated and maintained office policies and procedures, ordered office supplies while researching new deals and suppliers, and maintained contact lists. I also booked trav
  • A
    SALES REPRESENTATIVE
    A CALL CENTER, BILATERAL
    Dec 2018 - May 2019 (6 months)
    ▫ Got outbound calls in order to make the customers deposit money on their accounts with the company I was working for ▫ Offered friendly and efficient service to all customers, handled challenging situations with ease. ▫ Identified issues, analyzed information and provided solutions to problems. ▫ Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education verified_user 0% verified
  • Universidad Autónoma del Caribe
    DIPLOMA IN INTERNATIONAL STRATEGIC MARKETING
    Universidad Autónoma del Caribe
    Jan 2020 - Jul 2020 (7 months)
  • Universidad Autónoma del Caribe
    DEGREE
    Universidad Autónoma del Caribe
    Jan 2015 - Jul 2020 (5 years 7 months)
  • D
    HIGH SCHOOL
    DIPLOMA, INSTITUTO TÉCNICO NACIONAL DE COMERCIO
    Feb 2011 - Dec 2014 (3 years 11 months)