V

Vennessa Mayombe

About

Detail

Product & Project Management | Chief of Staff Experience | Delivering Strategic Execution, Expert in Scaling Systems, Team Alignment & Business Impact
Nairobi County, Kenya

Timeline


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Education

Résumé


Jobs verified_user 0% verified
  • K
    Product Manager
    Kenya National Library Service
    Jan 2024 - Current (2 years 6 months)
    • Offered one-on-one training and career advice for trainees.
  • A
    Remote AI Product Manager and Chief of Staff
    Adala Studios
    Sep 2020 - Current (5 years 10 months)
    • Spearheaded special projects, such as building an AI tutor while overseeing all phases from conception to launch, collaborating with stakeholders to deliver impactful results aligned with organizational goals. • Facilitated product development by collaborating with engineering and design teams, gathering user feedback, and driving continuous improvements throughout the product lifecycle while integrating tools like NotebookLM and Kraftul. • Implemented Genn AI tools (Lovable, Vercel - V0) for rapid prototyping and design iteration based on textual descriptions significantly accelerating our design process by reducing prototyping phase by 60%. • Enhanced operational efficiency by implementing automated workflows and managing project ta
  • Aventus LLC
    Remote Customer Success Manager
    Aventus LLC
    Sep 2018 - Sep 2020 (2 years 1 month)
    • Drove 165% revenue growth through relationship management services I offered for the company's SaaS product, a background check platform serving clients in North America. • Proposed an improvement on the company website that led to an additional $850,000 per year in profits, this earned me a promotion within three months of joining the company. • Effectively increased customer activation and engagement by 70% by successfully recruiting and onboarding 20 additional customer success specialists. • Reduced churn by an overall 90%; by handling escalations. • Achieved the highest Customer Retention Rate of 100%, by handling escalations while offering support through email, chat (Zendesk), and social media. ◦ Successfully worked remotely
  • LocalBitcoins
    Remote Customer Support Lead
    LocalBitcoins
    Jan 2017 - Aug 2018 (1 year 8 months)
    • Investigated and identified fraudulent accounts including solving conflicts between traders and customers: which reduced criminal reports by 40% and reduced churn.
Education verified_user 0% verified
  • HelloPM
    Product Management Bootcamp
    HelloPM
    Jan 2025 - Apr 2025 (4 months)
  • alx
    AI Career Essentials Certificate
    alx
    Sep 2024 - Nov 2024 (3 months)
  • alx
    Virtual Assistant Program
    alx
    Jul 2024 - Sep 2024 (3 months)
  • S
    Certificate in Business
    Sinapis Business School
    Jan 2017 - Dec 2017 (1 year)