Venkata Kandula

Jira Service Management (JSM) & Cloud Expert

Turing

Mar 2025 - Current (1 year 5 months)

• Serves as the primary administrator and SME for Atlassian Cloud products including Jira Software, Confluence, and Jira Service Management. • Designed and maintained complex project schemes, workflows, and issue types to support high-velocity Engineering teams. • Configured and managed permission schemes to control access at project, issue, and field levels. • Utilized Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA) to perform secure and efficient migrations. • Migrated projects, issues, workflows, custom fields, dashboards, users, groups, and permissions with high data integrity. • Identified and resolved pre- and post-migration issues such as broken links, missing configurations, and data discrepanci

Jira Reporting Analyst

Motion Recruitment

Dec 2024 - Feb 2025 (3 months)

• Developed visualization dashboards using eazyBI and Power BI to provide real-time insights into project health. • Integration of Jira with reporting tools such as Power BI and Tableau for advanced analytics and executive reporting. • Design widgets and gadgets (e.g., burndown charts, issue statistics, pie charts) to provide insights into project progress, workload, and performance. • Create custom queries using Jira Query Language (JQL) to generate tailored reports, such as tracking specific issue statuses, custom fields, or team workloads. • Use reporting plugins (e.g., eazyBI, Custom Charts) to extend Jira's reporting capabilities for more complex needs. • Prepare reports for different audiences (e.g., upper management, team members) an

Jira Developer & Senior Administrator

Apex Systems Inc

May 2023 - Nov 2024 (1 year 7 months)

• Configured and administered projects in Jira Software and Jira Service Management to support Agile and ITSM processes. • Architected complex Jira workflows utilizing advanced conditions, validators, and post-functions to enforce business. • Configured company-managed and team-managed projects, ensuring scalability and governance across teams. • Set up and managed request types, queues, SLAs, and customer portals in Jira Service Management. • Integrated Jira data with Power BI for advanced analytics and executive-level reporting. • Developed Power BI reports and dashboards to visualize project performance, resource utilization, and delivery trends. • Created custom measures, calculated members, and MDX queries in eazyBI to analyze complex

Jira Integration Engineer

Infosys

Dec 2022 - May 2023 (6 months)

• Integrated Jira Software with CI/CD pipelines to enable automated issue status updates based on build and deployment stages. • Developed custom REST API integrations to automate task creation and synchronize data with external systems. • Enabled seamless synchronization between Jira and third-party tools (e.g., GitHub, Confluence, Slack) using webhooks and APIs. • Implemented automated ticket creation in Jira based on monitoring alerts and error logs using scripting and integrations. • Customized Jira workflows and integrations to align with Agile/Scrum methodologies across cross- functional teams. • Improved team efficiency by integrating Jira with time-tracking and reporting tools. • Automated routine Jira tasks via integration with Zap

Jira Developer & Senior Administrator

Apex Systems Inc

Jul 2021 - Dec 2022 (1 year 6 months)

• Managed the administration of Atlassian Jira and Confluence instances, and ensuring system availability. • Configured complex permission schemes and security levels to protect sensitive financial project data. • Developed complex JIRA project workflows, field configurations, screen schemes, permission schemes, and notification schemes. • Designed and implemented automation rules in Jira to streamline workflows, automate repetitive tasks, and improve operational efficiency. • Configured triggers, conditions, and actions to automate issue transitions, field updates, notifications, and SLA escalations. • Built advanced automation workflows using branching logic and smart values to support complex business scenarios. • Integrated Jira with re

Jira Administrator & Systems Analyst

HTC Global Services

Jan 2013 - Jan 2018 (5 years 1 month)

• Able to design new configurations to suit the needs of different teams. • Experience with other tools in the Atlassian toolset (e.g., Confluence, BitBucket). • Create and customize comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes. • Design and maintain custom projects, workflows, screens, and field configurations. • Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions. • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operation/performance metrics and status reports. • Strong working knowledge of Agile (Scrum or Kanban) methodologies. • Strong JQL knowl

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