Junior Analyst Digital Channels and Web Platforms.
Bancolombia / Bancolombia SA
Mar 2023 - Current (2 years 3 months)
- Design and implement the definitions of the digital channel strategy in the pre-sale, sale, and post-sale processes provided to customers.
- Maximize the experience for the social, SME, business, and corporate segments through mobile applications and websites.
- Generate efficiency in distribution and satisfaction of customer needs while maintaining a balance between sustainability, risk, new market trends, and organizational policies.