Technical Support Analyst
Grupo Santo Time
Jun 2009 - Jun 2010 (1 year 1 month)
- Installation of hardware and software, preventive and corrective maintenance of equipment, telephone, face-to-face, and remote support, end-user care, installation and configuration of Saint
- Configuration of internal email, management of equipment and balance networks, Striking out and connecting network and telephone cabling
- Use and administration of the program for attention and channeling of service requests (Help Desk), reporting, fulfillment of goals and work plans using project planning and management software
- Implementation of new technologies. Installation of Linux Centos. Installation and configuration of Saint.