Vaso Nersezashvili Content Writer

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Copywriter

White Label Agency

Oct 2023 - Current (2 years 9 months)

As a content writer for US digital agencies, I create blogs, UX texts, and service pages. The majority of my work includes legal, medical, business, and web development writing. •Craft articles (1500-2000 words) based on client briefs. •Optimize writing for SEO and user engagement. •Edit and revise content to meet quality standards. •Collaborate with design teams for seamless integration.

Customer Support Team Lead

Global software solutions

Jul 2022 - Nov 2023 (1 year 5 months)

As a Customer Support Team Lead, I was responsible for overseeing the daily operations of the support team, ensuring high-quality service delivery and customer satisfaction. I managed team performance, provided training and mentorship, and developed strategies to improve response times and resolution rates. Additionally, I utilized my research skills to analyze customer feedback and identify areas for improvement in our support processes. I also worked with content management systems, specifically WordPress, to create and update internal SOPs and relevant articles, such as FAQs and blogs, which were aimed at driving traffic and enhancing user experience. My role involved proofreading team members' work to maintain quality standards and ensu

Customer Service Representative

Global software solutions

Oct 2021 - Sep 2022 (1 year)

I've been working with a great team and fantastic leadership. We tackled interesting challenges together, even in a remote environment. • I managed 30-50 new and existing tickets in Zendesk through live chat and email. • I have consistently handled 4-7 tickets simultaneously with a 95% customer satisfaction rate. • Additionally, I utilized content management systems like WordPress to enhance customer interactions and provide relevant information. My role also required extensive research into various topics and issues, which was a significant part of ensuring that I addressed customer inquiries effectively and accurately.

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Content Writer

Gameland Georgia

Feb 2014 - Oct 2018 (4 years 9 months)

I joined freshly formed GameLand Georgia as a Content Creator back in 2014. We wrote reviews and articles about the latest video games and news. • At the same time, I managed a Facebook page and group. • I published articles on a website and Facebook page, reviewed posts and comments in a group. Also, on December 12, 2015, we organized GameJam Tbilisi, the largest gaming-related event. We hosted a hackathon and a cosplay show.

Vaso Nersezashvili

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