Vasil Georgiev

Technical Support Representative

C3I Solutions

Jul 2022 - Oct 2024 (2 years 4 months)

Perform level 1 resolutions in support of B2B customers; Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications; Maintaining technical proficiency in all hardware and software, utilized by the clients; Uninstall, reinstall software applications; Verify proper hardware and software set up; Resolve username and password problems; Assist with navigation around application menus; Troubleshoot email, VPN and other issues; Collaborate with colleagues and other resources in support of complex issues.

Customer Experience Associatе

Crypto.com

Feb 2022 - Jun 2022 (5 months)

Handling requests from customers, as well as internal departments & other stakeholders. Handling customer's initial verification by considering, requesting and processing verification documents. Cooperating with internal counterparts to ensure timely resolution of customers' requests and problems. Providing high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship. Providing support to management and take ownership to drive process and service enhancement. Being able to follow the newest changes in the latest operational guidelines and policies in the line of work.

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Gaming Support Representative

TELUS International Ltd

Aug 2021 - Oct 2021 (3 months)

Providing help out our players with any issues they might have via tickets. Providing the best player experience by showing case by case player oriented attitude. Identifying trending issues and bugs submitted by players and communicate them to the appropriate teams. Collaborating with a passionate team of gamers in order to give our support experience a player to player feel on daily basis.

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Customer Care Representative

Sixty K Ltd (60K)

Aug 2020 - Aug 2021 (1 year 1 month)

Name Matalan Providing quality, timely and accurate customer service through all necessary channels. Correctly enters the information from the serviced requests electronically, following strictly established procedures, standards for quality and efficiency of service. Introduces the product and/or service according to its requirements. Provides feedback to customers through the communication channels used: outgoing telephone call or electronic(email, ticker, web, chat, etc). Responsible for providing quality service to each client request received, in accordance with the standards approved by the company.

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