Varshawna Black

Campus Computer Technician

IDEA Public Schools

May 2024 - Current (2 years 2 months)

As a Campus Computer Technician, I provided comprehensive technical support to staff, effectively troubleshooting hardware and software issues to ensure minimal disruption to operations. I was responsible for setting up and configuring new machines for new hires, facilitating a smooth onboarding process. To maintain system functionality, I regularly ran diagnostics and performed software updates, ensuring optimal performance. I also ensured internet connectivity and compliance with system security protocols. Additionally, I utilized a ticketing system to assist staff with their technical needs, which enhanced customer support efficiency, and contributed to software development initiatives that improved our internal processes, ensuring that

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Recruiting Coordinator

Swanky VeeJayBee LLC

Feb 2020 - May 2024 (4 years 4 months)

As a Recruiting Coordinator, I was responsible for scheduling interviews and designing and implementing an overall recruiting strategy. I effectively communicated with hiring managers to understand their needs and managed job postings while screening resumes. Additionally, I wrote and proofread job descriptions and screened potential employees to ensure a strong fit for the organization. I also utilized troubleshooting skills to resolve software and application issues on Microsoft Windows, which facilitated document creation and app downloads, thereby enhancing the efficiency of the recruiting process. Furthermore, I provided customer support to new hires, ensuring they had the necessary resources and assistance to acclimate successfully to

Help Desk Technician

Liveops

Nov 2019 - May 2024 (4 years 7 months)

Delivered technical assistance, responding to customer inquiries and resolving issues. Educated customers about IT products and services, improving user experience. Escalated complex technical problems to senior IT personnel for resolution.

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PSE Mail Processing Clerk

US Postal Service

Oct 2016 - Nov 2018 (2 years 2 months)

Operated postal equipment, including sorting machines and barcode scanners, while processing and sorting incoming and outgoing mail with strict adherence to regulations. Ensured compliance with postal security protocols and handled logistics operations. Additionally, utilized troubleshooting skills to address issues related to mail machines, ensuring minimal downtime and efficient operations. Provided customer support by assisting patrons face to face at the post office, enhancing the overall customer experience and fostering positive relationships within the community.

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