V
Vanshika Mehra
About
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National Capital Territory of Delhi, India
Résumé
Jobs
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Customer Experience Analyst / QA AnalystTELUS DigitalJul 2023 - Current (3 years 4 months)• Auditing customer interactions to evaluate performance and provide feedback.
• Collaborate with stakeholders and Training Specialists to identify areas of improvement.
• Create content for Process Updates, TNIs, and Business Reviews.
• Conduct bi-weekly Dip-Checks (PKTs) to track performance and identify AOOs.
• Publishing performance evaluation reports to identify trends and create POAs (Plan of Actions) for performance improvements accordingly.
• Sharing glidepaths and conducting focused-group sessions.
• Organising weekly calibration sessions with other stakeholders for process alignment and grading visibility.
• Utilized PayPal as a tool within a Tier 2 Line of Business, enhanci
Education
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- RBachelor of ArtsRLA College - Delhi UniversityJun 2023 - Current (3 years 5 months)