V
Vanshika Mehra
About
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National Capital Territory of Delhi, India
Résumé
Jobs
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Customer Experience Analyst / QA AnalystTELUS DigitalJul 2023 - Current (2 years 9 months)• Auditing customer interactions to evaluate performance and provide feedback. • Collaborate with stakeholders and Training Specialists to identify areas of improvement. • Create content for Process Updates, TNIs, and Business Reviews. • Conduct bi-weekly Dip-Checks (PKTs) to track performance and identify AOOs. • Publishing performance evaluation reports to identify trends and create POAs (Plan of Actions) for performance improvements accordingly. • Sharing glidepaths and conducting focused-group sessions. • Organising weekly calibration sessions with other stakeholders for process alignment and grading visibility. • Utilized PayPal as a tool within a Tier 2 Line of Business, enhancing transaction analysis and custome
Education
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- RBachelor of ArtsRLA College - Delhi UniversityJun 2023 - Current (2 years 10 months)