V

Van Huynh

About

Detail

Illinois, United States

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • JPMorgan Chase
    Fraud Specialist III
    JPMorgan Chase
    Sep 2024 - Current (2 years 2 months)
    Provides excellent customer service and solutions using various tools to authenticate customers. Conduct thorough investigations into specific accounts uncover the underlying reasons behind suspicious activities. Identify the origins and patterns of fraudulent behavior, ensuring comprehensive understanding and effective mitigation. Stay informed about the latest trends and developments in fraud detection and prevention. Continuously seek opportunities to enhance skills and contribute to process improvements. Fostered strong relationships with clients, ensuring their concerns were addressed promptly and effectively, leading to improved customer satisfaction. Conducted in-depth investigations into accounts, identifying fraud patterns and impl
  • JPMorgan Chase
    Fraud Specialist II
    JPMorgan Chase
    Apr 2024 - Sep 2024 (6 months)
    Resolved credit card issues with empathy, handling 60+ calls daily for improved customer satisfaction. Led team meetings in manager's absence, enhancing communication and operational updates. Provided peer reviews, fostering productivity and boosting key performance metrics. Offered actionable feedback in meetings, elevating customer experience and service quality.
  • JPMorgan Chase
    Fraud Specialist
    JPMorgan Chase
    Feb 2023 - Apr 2024 (1 year 3 months)
    Handled 800+ monthly calls, resolving fraud issues with precision and empathy. Facilitated peer reviews, boosting team productivity and maintaining operational metrics. Implemented verification protocols to thwart fraudulent activities, ensuring customer security. Provided ongoing training to new hires, fostering a culture of teamwork and ensuring consistent adherence to fraud prevention protocols.
  • Nations Lending
    Closer
    Nations Lending
    Sep 2020 - Nov 2022 (2 years 3 months)
    Provided customer service within peers among title companies and customers, ensured accuracy, attention to detail and up to date information on 60+ monthly documentation while auditing with state and federal laws and regulations to complete on time.
Education verified_user 0% verified
  • DePaul University
    Bachelor of Finance
    DePaul University
    Chicago
Projects (professional or personal) verified_user 0% verified
  • F
    Fun Committee
    Participates in group meetings to come up with games and activities to do within meetings.
  • M
    Manager in training
    Taking manager in training courses with slotted time to learn to be a manager.
  • A
    Authentication tool SecQ
    Created an authentication tool where established customers would create their own security questions.