Vanessa Renee De la Rosa Eggleston

Global Provider Relations Specialist

Workplace Options

Jul 2023 - Jul 2025 (2 years 1 month)

Facilitate recruitment and onboarding of clinical, financial, and legal providers worldwide. Assist clients in identifying the best provider options to meet their needs. Maintain databases and ensure provider information is accurate and up to-date.

M

Medical Billing Specialist

Mucho Red SA de CV

Apr 2023 - Jun 2023 (3 months)

Managed patient accounts and processed payments. Researched CPT and ICD-9 coding discrepancies to ensure compliance and reimbursement accuracy. Contacted insurance companies to resolve patient claims and outstanding payments.

M

CS Team Lead / Talent Acquisition Specialist / HR

Mucho Red SA de CV

Jul 2022 - Apr 2023 (10 months)

Recruited and screened candidates for customer service roles. Conducted interviews, coordinated offers, and facilitated onboarding processes. Performed collection calls and patient account analysis. Managed 250+ agents who worked 100% remotely.

C

Customer Experience Associate III

Conduent México

Apr 2021 - Jul 2022 (1 year 4 months)

Provided back-office support for U.S. government projects. Handled dispute resolution, case management, and credit approvals. Created reports and maintained spreadsheets for data analysis.

Jr. Collector

Johnson Controls Inc

Sep 2019 - Sep 2020 (1 year 1 month)

Conducted early-stage collection processes and managed credit procedures. Maintained high call volumes and met performance targets.

U

College English Instructor

UANE

Sep 2018 - Dec 2018 (4 months)

Designed and taught English courses for high school students and professionals. Developed lesson plans, assessments, and progress reports. Teacher to over 50 students in a structured learning environment.

Floor Support & Sales Representative

Teleperformance

Jun 2017 - Sep 2019 (2 years 4 months)

Assisted phone agents with sales requisitions and customer service inquiries. Promoted to Floor Support, supervising 20 new agents and providing training. Recognized as a top seller multiple times.

Vanessa Renee De la Rosa Eggleston

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