Vanessa Ramos

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Business Development Representative / Team Leader

Excel Currencies

Jan 2022 - Current (4 years 10 months)

Manage a sales team, providing training and support to ensure performance goals are met and exceeded. Develop and send follow-up emails to nurture leads, maintaining engagement and encouraging conversions. Generate leads through comprehensive market research and targeted outreach efforts, enhancing the sales pipeline. Conduct cold calls to potential B2B and B2C clients, effectively communicating the value of services offered.

Freelance Appointment Setter

SQUIRE

Jan 2020 - Jan 2022 (2 years 1 month)

Scheduled appointments for clients by researching potential leads and conducting outreach through email and phone calls. Collaborated with clients to understand their needs and tailor pitches accordingly, leading to higher appointment rates. Acted as a Lead Acquisition Specialist, ensuring a steady flow of qualified leads to support client sales initiatives.

Appointment Setter

Beepo

Jan 2018 - Jan 2020 (2 years 1 month)

Generated leads through cold calling and email outreach, contributing to the overall success of the sales team. Scheduled and confirmed appointments, ensuring a seamless experience for potential clients. Engaged in Drift chat support to answer inquiries in real-time, improving client engagement and satisfaction.

Customer Service Representative

Sutherland Global Services

Jan 2012 - Jan 2017 (5 years 1 month)

Handled complex billing and technical issues, providing effective solutions and improving customer satisfaction. Processed incoming payments with meticulous attention to detail, ensuring accuracy and credibility in financial transactions. Analyzed individual performance statistics, identifying areas for improvement to enhance service quality. Demonstrated active listening and empathy in customer interactions, applying consultative skills to address inquiries effectively.

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Customer Service Representative

Ausphil Outsourcing

Jan 2011

Contacted potential leads via telephone to generate qualified appointments, contributing to client acquisition efforts. Employed cold calling techniques to engage prospects, resulting in increased interest and appointment bookings.

Customer Service Representative

iQor

Jan 2009 - Jan 2011 (2 years 1 month)

Managed billing inquiries, providing prompt and accurate assistance to enhance customer satisfaction. Processed incoming payments and maintained account status, identifying discrepancies and resolving issues as needed.

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Vanessa Ramos

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