Vanessa Mirella Lima Almeida Account Development Manager

P

Business Development Key Account Manager

Protect Preserve Roofing

Mar 2025 - Current (1 year 2 months)

At Protect Preserve Roofing, I manage and grow relationships with residential and commercial clients, providing tailored roofing solutions from first contact through project completion. I lead the full sales process, using Proven CRM to track leads, opportunities, and follow-ups. I also work directly with insurance companies to support clients during claims, helping ensure fair and timely approvals. My role combines consultative sales, customer service, all focused on delivering a seamless experience and long-term client satisfaction.

Door-to-Door Sales Leader

Oi

Mar 2024 - Oct 2024 (8 months)

As a Door-to-Door Sales Leader at Oi, I supervised and motivated a sales team focused on direct customer acquisition through face-to-face interactions. I was responsible for setting sales targets, coaching representatives, and monitoring team performance to ensure goals were met. I implemented sales strategies to increase market penetration and fostered strong customer relationships by promoting Oi’s products and services in residential areas.

P

Customer Service Manager

PAXAFE

Jul 2023 - Current (2 years 10 months)

As Call Center Manager, I lead a team focused on acquiring new clients, retaining existing ones, and recovering lost customers. I oversee daily operations to ensure high-quality customer interactions, motivate my team to meet performance targets, and implement strategies that improve client satisfaction and loyalty. My responsibilities include coaching and developing team members, monitoring key performance indicators, and continuously optimizing processes to maximize customer retention and growth.

Key Account Manager – VIP Clients

TP

Jan 2021 - Dec 2024 (4 years)

At Mercado Livre, I was responsible for managing and supporting VIP clients and key suppliers on the platform. My role focused on client retention, personalized support, and reactivation of inactive or disengaged accounts. I worked closely with high-value users to ensure satisfaction, solve complex issues, and strengthen long-term relationships, contributing to both client success and platform growth.

C

Administrative Intern – Special Projects Management (PAC Program)

CAGEPA CIA DE ÁGUA E ESGOTOS DA PARAÍBA

Jul 2020 - Jul 2022 (2 years 1 month)

As an intern in the Special Projects Management sector, I provided administrative and technical support for projects funded by Brazil’s Growth Acceleration Program (PAC). My responsibilities included updating project progress and measurements in internal systems such as SIGO (CAGEPA’s organizational system) and the State Government’s construction management platform. I also assisted the engineering team by updating project data and supporting calculations necessary for project execution and reporting. This experience allowed me to develop skills in administrative processes, project coordination, and working with technical teams in a government infrastructure environment.

Operations Coordinator | Liq – Rappi Project

LIQ

Mar 2018 - Sep 2021 (3 years 7 months)

I began at Liq as a Multiskill Call Center Operator, providing phone and chat support to Rappi customers and couriers. After 6 months, I was promoted to Customer Service Supervisor, leading a team of agents, monitoring KPIs (SLA, AHT, FCR), and delivering performance feedback and training. After one year in that role, I became an Operations Coordinator, responsible for strategic team management, direct communication with the client (Rappi), operational metrics analysis, process improvement initiatives, and maintaining service excellence in a high-volume environment.

G

Administrative Assistant

Grupo Ri Happy

Feb 2017 - Jan 2018 (1 year)

At Ri Happy, I supported store and office operations by handling administrative tasks such as document organization, data entry, inventory tracking, and assisting with scheduling and internal communications. I collaborated with various departments to ensure smooth day-to-day operations and provided support to management with reporting and customer service coordination. This role helped me develop strong organizational and multitasking skills in a fast-paced retail environment.

C

Administrative Assistant – Tool Control

Consórcio Construtor Belo Monte CCBM

Mar 2013 - May 2015 (2 years 3 months)

Worked in the tool control area near the turbines of the Belo Monte Hydroelectric Plant. Responsible for managing the flow of tools and materials, tracking everything that entered and left the stock. Kept the inventory system updated with new items and regularly communicated with the procurement team to report supply needs. This role required high attention to detail and strong organizational skills to ensure materials were always available, supporting uninterrupted operations in a complex, large-scale industrial environment.

F

Administrative Assistant

Faculdade Darwin

Jan 2013 - Dec 2015 (3 years)

Worked as an Administrative Assistant at Darwin College, where I was responsible for processing student requests and supporting the institution’s day-to-day administrative operations. I organized academic documents, managed internal workflows, and ensured smooth communication between departments and students.

HR Assistant

Eletrobras Eletronorte

Jan 2012 - Jan 2013 (1 year 1 month)

During my internship at Eletrobras Eletronorte, I supported key HR administrative processes, including timekeeping management, employee file organization, employee assistance, and training and development support. I stood out in a cost-reduction project where we proposed vehicle rental as a more economical alternative for the company. The project was presented in Belém and won 1st place in a competition among interns from substations across Pará in our category. This experience strengthened my ability to work collaboratively, develop practical solutions, and contribute with a strong focus on efficiency and results.

Vanessa Mirella Lima Almeida

About

Detail

Timeline

Résumé